Product Owner - Business Optimization

Are you looking for an awesome opportunity to drive maximum business and customer impact through sales and customer experiences? You’ve come to the right place! We’re looking for a Product Owner – Business Optimization who will join our team to contribute to the vision, planning, and execution of sales experiences for the Tax Professionals customer segment in Thomson Reuters. In addition to driving and delivering business results, we serve as a leading partner in driving artificial intelligence (AI) transformation across Thomson Reuters.

This role will be primarily responsible for delivering work related to, and in support of, our sales capabilities, with focus on artificial intelligence and analytics. The Product Owner will be part of a collaborative team, which collectively prioritizes and delivers work across the sales/customer journey, including Find/Learn, Try/Buy, Onboard/Use, Renew/Grow.

About the role

In this opportunity as Product Owner – Business Optimization, you will be:

• Leading the definition of the product vision for each initiative and for your assigned touchpoints of the experience, with strategic direction from the Business Optimization Lead and the Business Integration Leadership team, and input from various stakeholders and appropriate context from other digital workstreams.
• Ensuring the squad delivers the highest business and customer value for each sprint; driving release planning and sprint planning (by writing and prioritizing user stories), signing off on user stories, leading demos, and prioritizing customer and stakeholder feedback. Leading dedicated squads and/or delivery team partners to prioritize maximum impact work is a key part of this role.
• Delivering working capabilities on time with features required to support the business’s goals for the sales experience, with an appropriate balance between ideal state and an MVP experience.
• Ensuring successful launch, adoption, and continuous improvement of capabilities within each journey stage by collaborating closely with various Operate teams to support operationalization, capture learnings, and iterate the experience.

Responsibilities & Deliverables:

• Leads co-creation of the product vision with stakeholders and with the context of other digital workstreams
• Quickly develops and assimilates new teams to start sprinting
• Facilitate business requirement gathering and definition through various methods, including market research, internal and customer interviews, workshops, and business grooming and tollgate review sessions.
• Analyze and interpret business requirements and perform current, target, gap and impact analyses.
• Translate business requirements into detailed user stories that are understood by all stakeholders, both business and technical, and manage changes to specifications and process flows.
• Ensures user research is conducted as appropriate for each project and within sprints to inform the digital journey
• Collaborates with other POs, Commercial Excellence, Product Marketing, and Product Teams to ensure product “moves with the market”
• Defines product success criteria that deliver business value
• Drives release planning and sprint planning, with user stories prioritized at least 1-2 sprints ahead
• Owns (and elevates) key product decisions, and sign-off of user stories and release of software to customers
• Manages stakeholder relationships effectively to ensure alignment and advocacy from our partners
• Monitors team performance metrics to ensure that user stories with highest business and user value are prioritized

About you

We’re looking for an ambitious Business Analyst looking for the next step in their career journey or an experienced Product Owner, Product Manager, or Digital Marketer. The ideal candidate has both a passion for creating outstanding sales and customer experiences and some expertise in driving product development efforts in Agile teams. You're fit for the role of Product Owner – Business Optimization if you have:

• 3+ years of experience creating and delivering experiences for sales, from ideation to launch, with primary ownership or a key role in driving the product backlog, delivery, and monitoring
• Experience collaborating cross-functionally, and with stakeholders and team members at all levels, to co-create a product with a superb customer experience and maximum business impact
• Demonstrated domain expertise and/or technical acumen, with solid knowledge of digital sales and marketing trends, system integrations, API, and new solutions
• Creates excitement among squad members by setting the bar high, and then inspiring action, communicating values, and serving as a mentor/coach to squad members
• Comfortable driving experiments that value both success and failure as key learning opportunities, and leveraging data to make improvements accordingly
• Entrepreneurial approach: willing to ’roll up sleeves,’ be innovative, take risks; is passionate, a self-starter, persistent despite obstacles; comfortable with ambiguity and evolving requirements
• Ability to balance the ideal operational state with doing what it takes to deliver on goals
• Bachelor's degree required

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What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.