Manager IT Operations

Position Summary

Are you ready to lead, inspire, and drive global IT operations? At Jet Aviation, we’re not just maintaining systems — we’re building a connected, future-ready digital foundation. As IT Operations Manager, you’ll play a pivotal role in mentoring talented technical teams, driving strategic alignment across regions, and ensuring the smooth delivery of world-class IT services.

We are looking for a hands-on leader with a strategic mindset — someone who can balance technical expertise with global collaboration and who thrives in a fast-paced, international environment.

Your mission

• Lead and develop the IT Operations team: Mentor and empower the team to deliver key projects, drive performance, and encourage continuous improvement and innovation.
• Align global IT infrastructure strategy: Collaborate with regional managers to ensure a unified and scalable global IT infrastructure.
• Ensure smooth IT service delivery: Work closely with vendors, service providers and internal teams to maintain reliable and efficient IT operations service delivery.
• Oversee infrastructure and cloud environments: Maintain IT infrastructure, including networks, servers, cloud services. Coordinate major global technical changes on On-Premises & Cloud infrastructure.
• Act as escalation point for incidents: Provide leadership and expertise in resolving complex infrastructure and cloud issues.
• Optimize Operations: Implement IT policies, procedures, and best practices.
• Oversee the implementation and maintenance of security measures: Manage and maintain the organization’s core security measures including firewalls, access controls endpoint protection, and patch managements, ensuring technical teams apply best practices and stay ahead of emerging threats.
• Promote a security-first mindset: Advise and guide cross-functional teams to prioritize cybersecurity in every stage of project design and implementation, embedding security principles into daily workflows and long-term planning.
• Deliver actionable insights: Ensure monitoring tools provide accurate, meaningful metrics; regularly analyze and present these insights to senior leadership to drive informed and strategic decision-making.
• Drive post-incident learning: Ensure thorough root cause analysis and action plans to prevent future issues.

What we offer you

• An exciting and challenging role in a dynamic environment
• Various opportunities for professional and personal development
• Chance to work on exciting, high-profile projects
• A motivated and cheerful team that looks forward to working with you
• Our events are great! We also have lots of fun together outside of working hours

Your profile

• Bachelor’s degree in information technology, computer science, or a related field.
• 7+ years of experience in IT operations, including at least 3 years in a leadership role within a global or multi-region environment.
• Proven experience leading cross-functional and geographically distributed teams.
• Strong background in IT infrastructure, cloud services (Azure/AWS), networking, and cybersecurity.
• Hands-on knowledge of ITIL frameworks, ITSM platforms (ServiceNow, Jira), and enterprise security standards.
• Familiarity with SASE networking platforms is a strong advantage.
• Skilled collaborator across cultures, time zones, and disciplines.
• Exceptional multitasking skills in dynamic, global settings.
• Results-oriented, driven to deliver impactful outcomes with accountability and efficiency.
• Skilled communicator who translates complex concepts into clear, actionable insights for any audience.
• Inspiring leader who empowers teams and nurtures a collaborative, goal-focused culture.
• Relationship builder who forges strong, trusted partnerships with stakeholders and vendors to drive success.