IT Support Engineer (m/w/d)

We’re searching for an IT Support Engineer to join to join our IT team based in Zurich Switzerland!

About PureGym:

Founded in 2009, the PureGym Group is one of the largest gym operators in Europe and provides high-quality, low-cost fitness facilities. The Group has more than 2million members across 500+ gyms and holds market leading positions across the UK, Denmark and Switzerland. By providing quality gyms at affordable prices, and where everybody is welcome, we help more people in more places live healthier lives.

The Role

In this role you'll be acting as 1st  line support for the Zurich office and wider business helping to provide office based technical support across all infrastructure technologies for the website, the mobile app for PureGym Group. You will be the main escalation point in Zurich for support for our end users.

Key Responsibilities:

This position will be full of variety supporting a wide selection of systems and technology solutions. Working with 3rd parties and people of all levels internally. This will include:

·        Assisting and supporting the on-site Zurich office stakeholders and execs with their IT needs

·        Supporting the businesses IT needs across all functions and technology platforms

·        On-site escalation for the teams based in the Zurich office. On occasion helping London and Copenhagen teams.

·        OS and hardware support across multiple platforms

·        Mobile device (phone, tablet) support

·        Communication application support such as Microsoft Teams, AudioCodes etc

·        MFP printers, Audio visual meeting rooms, and other device support

·        Supporting a broad range of applications on multiple platforms such as SaaS, PaaS

·        Working closely with third party support function to ensure the best possible end user experience. Updating and creating knowledge-base documentation, challenging processes, acting as an escalation point between parties

·        Communicating with staff to keep them informed of incident progress

·        Enter all work as service tickets including walk ups and management of the IT Operations ticket queue

·        In addition, from time-to-time, other IT support tasks and project work will be defined on an on-going ad-hoc basis

The Person

·        4+ years’ experience in an IT support function working within a modern Microsoft 365 environment

·        Fluent in both English and German languages

·        Strong stakeholder engagement skills with a service focused approach. Ability to engage with stakeholders at all levels.

·        Ability to manage their own time on a day-to-day basis. Taking all elements in to consideration e.g. daily support needs, project work, etc

·        Interpersonal skills: such as telephony skills, communication skills, active listener, and customer-care

·        Ability to work independently on own initiative whilst at the same time recognising the need to be a team player

·        Ability to manage and coordinate changing priorities, understanding what good looks like and capable of multi-tasking

·        Strong communication skills tailored to the level of knowledge of the person whom you are dealing with at the time

·       A flexible approach to work duties and hours with the ability to attend other sites when necessary

·       You will be a punctual and well organised person, able to manage multiple tasks.

·        This is a hybrid working role, requiring a minimum of 3 days per week in our Zurich office.

Our Values

Make a difference. Excite and inspire others. ‘Own it’ and be the best we can be.

Stand Shoulder to Shoulder. Collaborate and share with each other. Include everyone and embrace uniqueness.

Focus on the detail. Care about the little things. Have determination and resilience to get the job done.

Play to Win. Improve and innovate – never get complacent. Challenge ourselves and each other. Celebrate our success.

** Please apply with your CV in English **

PureGym is proud to be an equal opportunities employer. Our company mantra is ‘Everybody Welcome’ and we are dedicated to promoting a diverse and inclusive place to work. From a hiring standpoint, we welcome applicants from all backgrounds and are committed to ensuring that our PureGym colleagues reflect the diversity of the nation as well as our millions of gym members we serve.

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