Customer Service Manager (m/w/d)

Introduction

CordenPharma is a leading full-service contract development and manufacturing organization (CDMO) of active pharmaceutical ingredients (APIs), excipients and pharmaceuticals Drug Products (DP) and packaging capabilities with > 2’800 employees across the world. Our services enable pharmaceutical and biotech companies to manufacture medicines with the ultimate goal of improving people’s lives.

Our network in Europe and the US offers flexible and specialized solutions across six technology platforms: Peptides, Oligonucleotides, Lipids & Carbohydrates; Injectables; Highly Potent & Oncology; and Small Molecules. We strive for excellence in supporting this network and are committed to providing the highest quality products for the well-being of patients.

As soon as possible, at Fribourg site, we are looking for a

Customer Service Manager (m/w/d)

• Fribourg
• As soon as possible
• Full-time
• Permanent

Your Tasks

• Manage customer service operational activities
• Provide tactical decision-making related to balance supply and demand
• Maintain a high level of customer satisfaction (OTIF, Volume & lead time)
• Establish and maintain solid relationships with internal stakeholders in different department (production planning, purchasing and quality)
• Handle customer requests and finding optimal solution to the problems and concerns presented
• Manage the forecast process

Your Profile

• Bachelor`s degree in industrial distribution, Supply Chain, Business, Economics, Engineering or related field
• Minimum of 5 years of experience in a customer-facing and management positions
• Experience in industrial environment a must ; within the Pharmaceutical industry a plus
• Customer service oriented, rigorous, pragmatic, able to have a global vision and pay attention to details. Proactive approach to problem-solving
• Ability to collaborate across organizational functions (production planning, purchasing and quality) and units internally and externally
• Strong analytical skills, used to work with reportings and datas
• Proficiency in using ERP systems, particularly SAP4 HANA. Very good knowledge of Microsoft Office tools
• Fluent in both French and English with excellent communication skills