Residence Advisor

Residence Advisor (Summer)

York

Full Time/Fixed Term

Are you looking to progress in your career, whilst gaining experience within a truly global organisation? Are you ready to take on the responsibility of ensuring the welfare of our international students and helping them feel at home while in the UK? If so, challenge yourself this summer by working with EF Education First summer camp in York! This summer role isn't just a job; it's a gateway to a vibrant community, an opportunity to bridge cultures, and a chance to transform lives, including your own.

EF Education First’s mission is opening the world through education.

A career with EF combines the support and opportunity of a large international organization, with the spirit and energy of a small business. We look for thinkers and doers – creative, collaborative, and motivated people who are excited by education, communication, and travel.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries. In the UK and Ireland, our core presence is felt at our international language campuses and summer schools, where we welcome students from around the world to participate in language learning and cultural exchange. Whoever you are, whatever you are passionate about—we welcome you and encourage you to open the world through education.

Your Role

EF York has an exciting opportunity to support the Summer Residence Team, ensuring our international students are well cared for and that a safe and comfortable living environment is maintained at all times. This is an ideal role for anyone who is passionate about customer service, working with international students and with a strong ability to work independently and take ownership of situations.

Responsibilities

• Prioritizing the safeguarding of all EF students and staff
• Checking that rooms are ready, clean and available for arriving students
• Preparing registration documents for new students
• Meeting & greeting new students on arrival
• Assisting with checking in & taking students to rooms
• Informing arriving students about rules and community standards
• Regularly checking rooms to ensure facilities are in good condition & being well maintained & cleaned
• Curfew checks (overnight on call at the residence)
• Ensuring that reported maintenance issues are dealt with efficiently by residence staff
• Assisting students with problems
• Ensuring that residence rules are being adhered to and report all issues to residence manager
• Liaising with Staff responsible about any issues or problems
• Ensuring that when on call, emergency phone must be answered at all times
• Issuing on-the-spot fines in liaison with the Residence Staff
• Liaising with the Residence Staff, organising and partaking in weekly activities
• Run activities at the residence
• Reminding departing students of leaving date & procedures

Requirements

• Is reliable, responsible, and able to work independently with common sense
• Is approachable, confident, and has a friendly personality
• Is customer service oriented
• Has strong communication skills
• Has a flexible approach and is comfortable working in a busy environment
• Has a killer instinct and a pro-active and problem-solving mindset
• Has an ability to handle difficult situations with ease & remain calm under pressure
• Has the ability to make independent decisions but consult when appropriate
• Has a sensitive approach to welfare issues
• Clear DBS check and two references
• Right to work in the UK
• Fluent in English

Why you will love working with EF York

· Continuous professional development

· Work in a truly international environment

· Regular social events

· Ambition is nurtured and fast-tracked career enhancement opportunities are provided

· Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition

· Global career opportunities

· External trainings on safeguarding and mental health first aid

· Summer camp canteen

· Accommodation provided in return for residence duties/subsidised

· Based in one of England’s most beautiful and historic cities

What do our staff say?

“I love being exposed to different cultures and I get to practice other languages.”

“There is never a boring day.”

“I like all the staff and we work as a team. I also like the diversity we have within the school – both students and staff.”

“It’s a pleasure to come to work so I can see my amazing colleagues and students from around the world.”

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EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.