Customer Service Coordinator (m/f/d)

Our client, a leading international player in the consumer goods industry with modern offices in the Zurich area, is looking for an energetic, open-minded, and ambitious Customer Service Coordinator (m/f/d) to start immediately in a temporary assignment for the next six months, with a strong possibility for an extension or a permanent take over.

Description

In this position the selected candidate will be responsible for the following task area:

• Ensure a top customer service experience by taking care of specific retailers/customers independently
• Manage, enter and process all incoming orders from your customers, whilst taking fulfillment and stock availability into account
• Monitor the timely finishing and shipping of the orders
• Work very closely with the sales force of your marketing area and the regional offices as well as with the internal departments on site
• Help improve the daily processes and you handle claims and issues

Profile

In order to be considered for the role, the selected candidate must have:

• Successfully completed commercial apprenticeship or equivalent
• At least 2-3 years of experience in avery similar, international position in a B2B environment
• Excellent communication skills in English, additional languages are a plus
• Work experience with a common ERP system in order management, and general IT-affinity
• Able to set priorities and manage time efficiently
• Flexible and independent individual with the ability to adapt (agility & flexibility) in a fast-growing environment
• Excellent communication and customer service excellence orientated personality being service and quality minded
• Creative problem-solving and analytical skills
• Structured work approach
• Detail-oriented

Job Offer

The selected candidate will receive a great opportunity to increase its supply chain experience on an international level.