NA Premier Technical Support Team Lead (12pm - 9pm shift)

Why Work at Lenovo

Description and Requirements

Lenovo seeks a talented Level 2 Technical Lead for Premier NA Service and Support. The position requires strong PC technical skills, strong software, and operating system deployment technology skills. The ability to effectively identify and troubleshoot technical issues while urgently resolving customer technical concerns. Sharing best practices with TSS problem determination skills and communication. The Level 2 Technical Lead is responsible for supporting the TSS Floors with managing, tracking, and resolving customer software and hardware-related technical issues with adherence to customer satisfaction and resolution metrics. The candidate will support the telephony queue during peak times with expectations of weekend shifts and additional 2nd shift hours Mon. - Fri. to be determined. This candidate must have strong written and verbal communication skills when working directly with Lenovo customers, sales, customer relations, and Premier TSS. Technical experience should span hardware and software platforms, with a solid background in mobile/notebook/tablet/workstation/desktop computing.

• Degree in Electrical/Computer Engineering

• 3-5 years experience in Hardware support/testing of Desktops, Laptop, Tablets,

• 3 years of Software support/testing of Linux, Windows OS support/deployment

• 3 years of Call Center experience

• Client networking hardware support experience

• A+ certification

• Software problem determination skills

• SCCM / Deployment technologies experience