Technical Support Engineer

About the position:
We are looking for a Technical Support Engineer to join our support team. Our team supports automation and manual testers as well as developers working on our platform around the world. We are part of our customers’ CI\CD processes, therefore providing quick and professional replies to allow fast and safe deployment.

As a member of the team, you:

• Will engage in complex technical support cases mainly by email or video calls if needed.
• Will bring customer feedback and ideas back into the company to help product-tailor appropriate solutions.
• Will work closely with our R&D team and with Customer Success on customer-related issues and tasks to ensure our customers are super happy!
• Must be willing to work in hybrid shifts (Possibility to work 2 shifts per week from home).
• Full-Time Position - 5 days per week.

Why you’ll love your job:

• Working closely with our worldwide customers, from start-ups to Enterprises.
• You’ll have the opportunity to troubleshoot and support various software configurations and run appropriate testing & diagnostics, providing our customers with professional technical support.
• You’ll collaborate with the R&D and product teams, learning about engineering processes.
• You’ll be part of an awesome team that is a vital part of our customers’ deployment processes
• Learn about the test automation world from within an industry leader.
• Opportunities for further training and advancement within and outside the department in a future-oriented industry

Requirements and skills:

• Customer-centric - enjoys talking to customers (mainly developers and testers)
• Highly motivated. Get things done
• Self-starter - resourceful and creative in learning new domains but also a team player.
• Excellent written and verbal communication skills in English.
• Experience working with JavaScript/Node.js and knowledge of web and mobile technologies (experience in Selenium & Appium preferred).
• Nice to have: experience with test automation, QA, and CI/CD pipeline.

Tricentis Core Values:
Knowing what we need to achieve and how to achieve it is important. Tricentis core values define our ways of working and the behaviors we model that create an enjoyable and successful Tricentis life.

• Demonstrate Self-Awareness: Own your strengths and limitations.
• Finish What We Start: Do what we say we are going to do.
• Move Fast: Create momentum and efficiency.
• Run Towards Change: Challenge the status quo.
• Serve Our Customers & Communities: Create a positive experience with each interaction.
• Solve Problems Together: We win or lose as one team.
• Think Big & Believe: Set extraordinary goals and believe you can achieve them.

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