IT Service Management Consultant / Continuous Improvement (f/m/d)

Axpo’s Group IT is transforming, adopting agile methods and insourcing key services. As an IT Service Management Consultant, you’ll be the go-to expert for improving IT service delivery. You’ll shape ITSM processes, support process owners, and drive automation initiatives. Join us in optimizing Axpo’s IT capabilities.

What you will do:

• Develop, implement, and maintain ITSM processes based on best practices (ITIL, SAFe).


• Ensure IT services align with business needs and provide organizational value.


• Identify process improvement areas and streamline IT service delivery.


• Implement and oversee continual service improvement initiatives.


• Define and implement IT Service Management training and reporting (KPIs, dashboards).

What you bring & who you are:

• ITIL Managing Professional or ITIL Strategic Leader certification.


• 5+ years of experience in IT Service Management.


• Knowledge of ITSM tools (Jira Service Management, Power BI a plus).


• Strong analytical, problem-solving, and stakeholder management skills.


• Fluent in German and English; Spanish is a plus.

About the team:

You’ll be part of the IT Transformation & Customer Success team, collaborating with service management, procurement, and finance. Together, we design, implement, and optimize ITSM processes, ensuring efficiency and automation in Axpo’s IT landscape. If you’re passionate about continuous improvement and digital transformation, you’ll thrive here.