Junior Customer Activation Manager

At Swarovski, where innovation meets inspiration, our people desire to explore, experience and create. As a Junior Customer Activation Manager you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.

About the job

We are looking for a Junior Customer Activation Manager to join our Customer Activation Team. In this role, you will play a key part in ensuring the effective execution of brand and promotional campaigns, with a strong focus on content localization, segmentation, and campaign automation.

This is an exciting opportunity to gain hands-on experience in customer activation, campaign management, and marketing automation, while working closely with cross-functional teams and leveraging tools like SAP Marketing Cloud.

Your responsibilities include, but are not limited to:

• Support the end-to-end execution of localized marketing campaigns, including newsletters, SMS, MMS, and WhatsApp, ensuring accuracy across multiple markets
• Assist in campaign setup, automation, and segmentation in SAP Marketing Cloud, ensuring timely and high-quality execution
• Collaborate with internal teams and regional markets to adapt campaign content to local audiences while maintaining brand consistency
• Coordinate with external agencies to facilitate localization efforts and translation workflows.
• Leverage AI-powered translation tools to enhance efficiency and ensure linguistic consistency
• Monitor and analyze campaign performance, providing data-driven recommendations to optimize engagement and conversion rates
• Maintain detailed documentation on localization processes and technical configurations for scalability and efficiency

About you

We are looking for a unique and amazing talent, who brings along the following:

• 1-2 years of experience in campaign management, marketing operations, or digital marketing, ideally in an international setting
• Experience with email marketing, segmentation, automation, and campaign workflows, preferably using SAP Marketing Cloud (or similar marketing automation platforms)
• Strong understanding of content localization, including cultural nuances and regional adaptation
• Fluency in English
• Strong organizational and project management skills, with the ability to manage multiple tasks in a structured manner
• Familiarity with CRM systems, content management tools, and localization software is beneficial
• Proactive attitude, motivated, and capable of working independently in a dynamic and challenging environment

What we offer

You can expect a range of benefits, including:

• Swarovski products discounts
• Full coverage of accident insurance
• Attractive pension fund conditions
• Well-being offers available on-site
• Employee canteen with buffet

Masters of Light Since 1895

Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.

Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski’s heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.

Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in.