Senior Solution Engineer, Commerce Specialist

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with Data + AI + CRM + Trust. Senioring with our core values, we help companies across every industry blaze new trails and connect with customers, patients, partners and employees in a whole new way. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Overview of the Role
Are you passionate about shaping the future of commerce in a way that resonates with both businesses and consumers alike? We’re looking to grow our team with a highly motivated Senior Solution Engineer and drive growth across our B2B, D2C and B2C Commerce Cloud offerings. At Salesforce, we’re proud to be the market leader in e-commerce solutions for eight consecutive years, revolutionising commerce by providing detailed, customer-focused solutions built natively on our innovative and high scale platform. As part of the Solution Engineering team, you will play a crucial role in understanding our customers’ needs and tailoring our Salesforce Commerce Cloud offerings to meet those needs optimally. You’ll collaborate closely with our Commerce Sales teams across all industries to craft tailored solutions that address the outstanding needs of our diverse clientele.. Whether it’s improving B2B relationships, delivering exoutstanding2C experiences of supporting our customers Order management and fulfilment requirements, you’ll play a pivotal role in driving success for our customers.

Responsibilities
Develop deep solution expertise in our Commerce Cloud offerings across B2C, D2C and B2B to become a leader with vision and trusted advisor to SEs, sales teams and customers. Stay up-to-date with industry trends, product developments, competitive landscape and standard processes related to commerce solutions and Salesforce Commerce Cloud. Build trusted relationships with various partners across sales, SE, sales programs, product and product marketing to support the go-to-market strategy for Commerce Cloud.
Your role will be divided into the following activities:

• Direct customer engagements - You will work on business opportunities, from discovery to tailored demonstrations and presentations showcasing our solutions’ value. You will provide technical expertise during the sales process, addressing customer questions and concerns. You will work in close collaboration with SEs and AEs involved in those accounts

• Understand and map customer goals to the Salesforce product portfolio, designing innovative solutions that address their challenges

• Present our Commerce technology with deep familiarity of our B2C, D2C, B2B and Order management capabilities, ensuring confidence in our offerings

• Stay abreast of industry trends and market opportunities, using your expertise to drive product innovation

• Lead technical discussions with various partners, from C-level executives to IT teams, articulating the value of our solutions

• Collaborate with multi-functional teams around the globe to tackle technical problems and deliver exceptional customer experiences

• Participate in product training and certifications to stay at the forefront of product, domain and industry knowledge

• 1-many customer sessions - You will share thought leadership and solution knowledge by running live customer sessions such as webinars, masterclasses, and campfires to drive solution awareness and ACV

• 1-many internal education - You will share your expertise internally by running AE and SE enablement sessions and holding office hours

• Assets creation - You will create highly relevant and reusable assets such as Consensus videos, holodecks, demo environments to allow others to self-serve

Required Qualifications & Skills

• Shown experience as a solution/sales engineer ideally in Commerce or related technology fields; alternatively in Salesforce technology

• Strong passion for commerce solutions and technology

• Outstanding communication and presentation skills, with the ability to convey technical concepts to technical and non-technical audiences

• Excellent problem-solving skills with a creative and adaptable attitude

• Customer-centric attitude with the ability to empathize and understand customer needs

• Ability to work collaboratively in a fast-paced and dynamic environment

• Willingness to travel when required

• Fluency in English and German

Preferred Qualifications & Skills

• Understanding of the e-commerce vendor landscape, including cloud and headless competitors

• Understanding of system architecture and backend integration scenarios for E-Commerce

• Additional experience with Salesforce B2B / B2C Commerce, OMS, and DTC offerings is a plus

• Experience in e-commerce industries like Manufacturing, Retail, CPG, DTC etc.

• Expertise in domains like commerce, web analytics, content management systems, inbound marketing, marketplaces, order management, product information management, etc.

• Affinity with HTML, CSS, API, and frontend web development

• Familiarity with common web technologies and programming experience including React, Next.js, Vue.js, Node.js, etc.

• Understanding of AI and machine learning concepts

• Experience orchestrating a sales cycle that requires the involvement of multiple internal and external resources

• Experience in presenting and hosting webinars or public speaking

Join us in shaping the future of commerce and empowering businesses to thrive in the digital age. If you’re a forward-thinker with a passion for innovation, we want to hear from you!

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