Customer Support Engineer (ESDE)
Publication date:
12 November 2024Workload:
100%Contract type:
Unlimited employment- Place of work:Zürich
We are a world leading Engine MRO service provider, headquartered in Zurich, Switzerland, with over 90 years of operational experience. Our unwavering dedication to innovation, excellence and environmental responsibility propels us forward on our journey to becoming the leading, most customer-centric, and sustainable Engine focused MRO worldwide.
Working with an extensive network of partners and business development offices in Europe, the USA, Asia, and the Middle East, we offer comprehensive, fully customized solutions for the Maintenance, Repair and Overhaul of aircraft engines, airframes and components sales business including impeccable technical support to over 500 customers worldwide. Our mission: We safely power your flight.
To start your talent journey with us, apply now as:
Customer Support Engineer (ESDE)
The Customer Support Engineer will be responsible to provide technical support, definition and implementation of engine work scopes in agreement with the customer.
Your tasks
- Support actively by identifying, participating, or leading in problem solving activities or initiatives
- Prepare and define engine work scopes for engine shop visits regarding customer requirements, SR Technics technical standard and contractual obligations
- Optimize the Work scope in regard of performance, reliability, shop visit costs and turnaround time
- Be technical customer support for these engines during the shop visit
- Define and improve the technical standard and maintenance concept of the PW1100G-JM mainly and LEAP / CFM56 / PW4000 engines as backup Part 145 and all quality and commercial aspects
- Prepare reliability analysis and continuously updating and improving the establishment of the Engine Maintenance Program
- Execute damage event investigations and issuing investigation reports
- Be responsible for technical assistance for engine maintenance and piece part repair organization
- Interact with OEM’s and vendors to improve reparability and reliability of engine parts and components
- Support commercial Product Management regarding contractual issues as removal plan and work scoping incl. LLP (Life Limited Parts) management
- Execute and participate at technical customer co-ordination meetings
Your profile
- ETH, BSc, FH or HF
- Aviation Engine MRO industry experience
- Knowledge of English (level B2) and German language (level B2) is preferred
Your chance
- An attractive position in a global and dynamic company
- Competitive employment conditions
- Opportunity for professional and personal development
Thank you for your interest.
By submitting your application, you give your consent that all personal data you have submitted here may be processed by us for the purposes of candidate selection process in our company.
Please note that only candidates who meet the listed requirements will be contacted.
Direct applications will be treated with priority. Please note that due to Swiss immigration regulations, we currently only consider applicants holding an EU Passport, Swiss Passport, or a Swiss working permit. Ref: ESDE/8611
Contact:
Magdalena Milenic
