E-COMMERCE OPERATIONS SPECIALIST 100%

E-COMMERCE OPERATIONS SPECIALIST 100%

The company

At Swatch, we thrive on surprise. Whether it’s with our collections, action sports or artistic collaborations, we don’t stay inside the box. We’re here to shake things up with our striking designs, which always reflect the zeitgeist but never fail to catch the eye. That’s what we do best, and that’s what we’ve done since 1983.

Our team is a collective of passionate people, headquartered in Switzerland and present worldwide. We are visionaries and revolutionaries – unwaveringly true to ourselves and unafraid to do things differently. Together, we are here to make the world a little more colorful and exciting by embracing newness and boldness. You might even say that we’re more than just a watch company.

In order to reinforce the E-commerce team in our HQ in Biel/Bienne, we are currently looking for an

E-COMMERCE OPERATIONS SPECIALIST 100%

Job description

Key Responsibilities:

• Support the operational side of the international rollout of the Swatch e-commerce
• Coordinate the rollout of Omnichannel services worldwide: eReservation, Click&Collect and Click&Collect Express
• Implement the global eCommerce processes jointly with the eCommerce department and in collaboration with cross-functional teams: IT, Logistics, Finance, Retail, Legal to enforce eCommerce business worldwide and website new functionalities
• Define and implement the anti-fraud strategy and risk management for online transactions worldwide with the goal of maximising revenue, minimize fraud-loss and operational costs
• Responsible for order management process for the worldwide e-commerce sites
• Collaborate with external partners such as payment providers, logistics and group services.
• Define and create operational process work flows and tools for markets and HQ stakeholders
• Improve, set up and implement Customer Service tactics for pre/after sales jointly with other brands of the Swatch Group

Profile

• Bachelor’s degree in business administration, engineering degree in information technologies or equivalent
• Good understanding of eCommerce business and landscape
• Previous experience in a similar position is a plus
• Experience in the management of complex and multinational projects is a plus

Professional requirements

You are proactive, flexible, and responsible with strong communication skills as well as pronounced analytical, technical, and planning skills. Customer, service, and solution oriented, you are used to work in fast moving, international environments and deal well with priorities and tight deadlines. You bring excellent communication and negotiation skills and are used to work independently. Moreover, you are a team player with good interpersonal skills, can build relationships with other teams and departments.

Languages

In addition, you are fluent in English, additional language such as German and/or French is a plus.

Contact

If you feel this challenging opportunity meets your profile and expectations, please click on the APPLY link to send us your CV in English.

SWATCH Ltd.

Human Resources

Nicolas G. Hayek Strasse 1

CH - 2502 Biel/Bienne