BASEL OFFICE - Senior Analyst Maintenance Operation River

Viking was founded in 1997 and provides destination-focused voyages on oceans, rivers and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers experiences for The Thinking Person®.

Viking has more than 250 awards to its name, including being rated #1 for Rivers, #1 for Oceans and #1 for Expeditions by Condé Nast Traveler and voted at the top of its categories by Travel + Leisure. No other cruise line has ever received these same honors by both publications at the same time.

Please note that we can only accept applicants who are eligible to work in Switzerland or are in possession of a valid work permit.

ROLE DESCRIPTION

As Senior Analyst Maintenance Operation River, you will be part of the Technical Organization River (TOR) that oversees Maintenance & Repair Operations for Viking’s fleet of 80+ river ships. You will report to the Director of Technical Supply Chain & Planning and work closely with the technical department leadership team and other key stakeholders in the company. The Senior Analyst Maintenance Operation River is (virtually) involved in every aspect of the technical management of our river fleet with the overall objective of improving Viking River Cruises' performance and our guests’ experience. In this role, you will make a huge impact from day one.

You will drive large scale projects to maximize our operational effectiveness, reduce costs, warehouse utilization, equipment downtime and optimize our technical supply chain and procurement operations by improving our software tools and systems. You will develop and refine important analytical and business insights that you have gained through in-depth analysis to enable management to make solid, fact-based business decisions. You will also be responsible for driving the implementation of these insights to transform the business and provide executives with periodic reporting.

The role is based in Basel (Switzerland) and requires travelling based on business needs and projects

KEY RESPONSIBILITIES

Maintenance Operations Analytics - Development - Reporting

• Manage and conduct data-driven analyses and publish reports that uncover growth opportunities to drive operational improvements across the business and cost other relevant operational metrics

• Monitor company performance metrics, providing actionable insights and recommendations that drive progress and foster a culture of continuous improvement

• Analyze processes to identify inefficiencies, proposing adjustments to enhance cost savings and operational agility and present recommendations

• Develop a robust “Planned vs Actuals” feedback loop and thorough forecast gap analysis to constantly iterate and improve reliability of projections

• Support developing and tracking the Maintenance & Repair (M&R) budget

Project Management and Leadership

• Manage and delivering results in large scale and cross-functional projects with a project team by setting quality and performance standards and assessing risks

• Develop and maintain partnerships with third-party resources and any stakeholders

• Act as the single point of contact, providing necessary information and support to facilitate successful implementation

• Manage a team of at least 1-2 Analysts

KEY QUALIFICATIONS

Education and professional experience

• Completed degree in scientific or a related business field

• At least 4 years of job experience, consultancy background is desirable

• Leadership experience

• Proven experience in data processing methods. Excel mastery while exposure to tools like Tableau, SQL and Power BI is a strong plus to maximize usability

• Knowledge and experience with common project management software

• Experience in software implementation is a plus

• Experience with AI-related software is a plus

Soft skills and other requirements

• Ability to communicate complex information in a clear and direct manner

• Highly collaborative, team oriented, and comfortable leading cross-functional strategical projects

• Ability to engage and influence diverse audiences

• Strong logical mindset, self-earner, Self-driven and action-oriented with the ability to interpret data, analyze trends, and make strategic recommendations

• Ability to work independently and prioritize allocation of time across multiple projects

• Excellent communication in English, both written and verbal

• German language knowledge is an advantage

HOW TO APPLY

Please apply via our website www.vikingcareers.com, including your CV in English and a one-page cover letter to introduce yourself and your interest for the role.

For more details about this position, contact us under +41 61 638 60 11

*Unsolicited submissions of candidates from agencies will not be considered*