Event Registration Coordinator

Event Registration Coordinator

We are a global engagement marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth.

Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions.

We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.

JOB OBJECTIVE

A key member of our Operations team, the Client Solutions Registration Coordinator is responsible for building and managing registration systems in delivering world-class conferences and events in the Institutional Division.

MAIN RESPONSIBILITIES

• The Client Solutions Registration Coordinator is an adept multi-tasker, who can manage a number of diverse tasks.
• Part of a Project Team that is responsible for the execution of all phases of project delivery: Preparation, on-site and wrap-up.
• This role is specifically focused on tasks related to the registration process, from start to finish, including (but not limited to):
• Liaising with Project team to determine system needs
• Working in pre-existing registration systems (Swoogo, Bizzabo, Erbium, Cvent) to build and manage registration for clients
• Maintenance of a registration database, including strict adherence to GDPR and privacy policies
• Managing event inboxes for both general and registration related inquires
• Regular internal and external reporting including the following of accounting policies (fee payments, refunds, reconciliation)
• Managing onsite registration process and area including training temporary staff, and providing high-level customer service to all delegates
• Developing and managing virtual platforms and events (if required)
• Maintaining project timelines, priorities, and checklists
• Sit in client facing meetings and conference calls and provide updates
• Maintaining up-to-date documentation and user manuals, while working on developing new templates

DESCRIPTION OF THE RELATIONSHIPS

• Reports directly into the Senior Manager, Client Solutions
• Leadership role to Project Assistants (when applicable)
• Internally collaborates with Client Solutions Managers, Client Solutions Coordinators/Assistants, Accounting and Sponsorship Managers
• Works and collaborate internally with all members of the MCI Canada and MCI Global teams.
• Maintains professional relationship with clients, suppliers, and temporary staff
• Provides a high-level of customer service to conference delegates, speakers and VIPs

JOB REQUIREMENTS

• Minimum of two years’ work experience. Experience in the industry, association management, event management, hospitality, and/or not-for profit experience is an asset
• Degree or Diploma in Business, Administration, Hospitality, Event Management and/or a related field, or equivalent experience.
• Excellent verbal and written communication skills in both French and English.
• Ability to work in a fast-paced environment and support multiple projects at the same time.
• Knowledge of the association and not-for-profit business environment is an asset.
• Able to travel in Canada and, if necessary, internationally.
• Ability to work effectively both from home and the MCI Toronto office as required.

SPECIFIC TECHNICAL SKILLS

• Strong computer skills are a must:
• Experience in event management systems (such as Swoogo, Bizzabo, Erbium, Cvent) is an asset
• Highly proficient levels in SharePoint, Excel, Word, PowerPoint, and Outlook
• Effective ability to use computer software and technology to organize and present client data and information
• Interest and ability to learn new technology is a must
• Experience working with a range of technology systems specific to:
• Event Management Systems
• Email Marketing Platforms
• Learning Management Systems

ADDITIONAL SKILLS / LOCAL REQUIREMENTS

• Excellent analytical skills and attention to detail
• A highly motived and entrepreneurial mindset
• Strong inter-personal skills including cross cultural understanding
• Empathy to work with diverse customers, staff, managers, and authorities
• Problem-solving skills
• Creativity and imagination
• Excellent presentation skills
• The position may require occasional travel and work on evenings and weekends.
• Additional requirements include but are not limited to:
• Ability to work extended hours during strategic planning meetings and/or onsite delivery of conferences and events.
• Moderate lifting, especially during on-site execution of events, and considerable amount of walking and standing is expected.
• Must be bondable

MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference!