IT Service Management Specialist

JOB NUMBER: JB04094

VACANCY NUMBER: ADV04941

SHARE: https://www.careers.msccruises.com/vacancy/ADV04941/it-service-management-specialist-naples

ORGANIZATION: MSC Crociere S.P.A.

BUSINESS AREA: Office

LINE MANAGER: IT Fleet Director Team

MSC Cruises is the world’s third-largest cruise brand as well as the leader in Europe, South America, the Gulf region, and Southern Africa with more market share in addition to deployed capacity than any other player. It is also the fastest-growing global cruise brand with a strong presence in the Caribbean, North America, and Far East markets. Headquartered in Geneva, MSC Cruises is one of the two brands that sit within the Cruise Division of MSC Group, the leading privately held Swiss-based shipping and logistics conglomerate with over 300 years of maritime heritage. MSC Cruises – the contemporary brand - has a modern fleet of 22 cruise ships with three new vessels due to be launched in 2025, 2026, and 2027.

We are looking for an IT Service Management Specialist in our Naples office, the major service delivery center in the Group, and having seen your profile you could be a good fit for us given your background and skills.

The position offers the option of smart working to ensure you have the best work-life balance possible.

In a very dynamic and growing IT dept, the IT Service Management Specialist reports to the IT Fleet Director Team and will be supporting MSC Cruises in the IT Infrastructure Project Management area.

•Lead incident and problems management efforts, resolving IT problems promptly.

•Act as the focal point for all communication related to incidents, both internally and externally, keeping all the stakeholders informed about the status and resolution.

•Incident Management: Act as the incident lead during incidents, coordinating responses and resolutions to minimize downtime and mitigate impacts on ship’s operations.

•Proactively monitoring Critical Services: Monitor critical services to ensure their uninterrupted operation, implementing new strategies and tools for effective monitoring to proactively identify and address potential issues.

•Reporting: Provide regular reports on IT operations and incidents to the various IT units.

•Extended Support Hours: Extend support to ships during weekends and night hours to address any IT-related issues promptly.

•Continuous Improvement: Identify opportunities for enhancing IT services and processes, driving continuous improvement initiatives to optimize efficiency, reliability, and performance in maritime IT operations.

•Availability to work during weekends and nights under rotation.

•Availability to Travel (20% of the time)

•Bachelor's degree or diploma in computer science, computer engineering, or a related field.

•3-5 years of experience in service IT Infrastructure and service management with a specific mention of expertise in cruising, which is considered a plus.

•Thorough knowledge of networking principles, operating systems, virtualization, and cloud services. Knowledge of microservices architecture, database administration or monitoring tools will be considered a strong plus.

•Proven experience in Incident Management, ITIL or other relevant frameworks.

•Strong analytical and problem-solving skills.

•Fluent in English, oral and written (any other language is an advantage) with excellent written and verbal communication skills to effectively convey observability insights and recommendations to cross-functional teams.

Right to work in Italy.

In the course of our recruitment and selection process, we may make your Personal Information available to third parties such as recruitment agency, intermediaries and other business partners.