Customer Value Manager B2B (f/m/d) 80-100%

Join us in the top league!

We're the leading challenger in the Swiss telecoms market and we're listed on the Swiss Stock Exchange SIX. With more than five million subscribers, Sunrise provides leading mobile, landline, Internet and entertainment services. We boast a dynamic and international work environment. Future-oriented ways of working and workplaces make us one of the most attractive employers in the Swiss market. Join our team and help shape the digital future with us.

Make the most of your talent: Get to know Sunrise right here !

We are seeking a dynamic and strategic Customer Value Manager to join our Customer & Value Growth Team, focusing on driving revenue growth through up-selling, cross-selling, and innovative pricing strategies. This role collaborates with sales, product, and marketing teams to craft bundled offers that enhance FMC adoption, tracks key performance metrics like ARPU, and identifies opportunities for revenue monetization in core and ICT business areas. The ideal candidate combines analytical acumen with a creative mindset to implement impactful customer value initiatives.

Tasks:

• Revenue Growth Planning: Lead revenue growth planning and alignment with sales objectives through strategic pricing, up-selling, and cross-selling initiatives.

• Bundled Offer Strategy: Collaborate with sales, product teams, and campaign managers to design, launch, and evaluate the effectiveness of bundled offers aimed at increasing FMC adoption.

• Performance Monitoring & Optimization: Track performance metrics and key revenue indicators, to assess the success of implemented initiatives & develop actionable insights with recommendations to optimize monetization efforts across core services and ICT (Information & Communication Technology) offerings.
• Strategic Monetization Initiatives: Identify and drive new campaigns for revenue growth through strategic initiatives, leveraging data analytics, market insights, customer behavior trends.
• Cross-functional Collaboration: Collaborate with sales and product teams to align on revenue objectives, ensuring seamless execution and consistent messaging for customer value enhancement initiatives.

Requirements:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 5+ years of experience in customer value management / Marketing or similar role within the telecom, ICT, services sectors.
• Strong analytical and strategic thinking skills, with the ability to interpret complex data and develop actionable insights.
• Familiarity with customer segmentation, lifecycle management, and bundled product offerings.
• Results-oriented with a focus on delivering measurable outcomes.
• Highly organized and capable of managing multiple priorities in a fast-paced environment.
• Fluent in German and English, French and or Italian is a plus.

At Sunrise, you will work in a dynamic and international environment where every voice is heard, perspectives are shared, and values are respected. We are an equal opportunity employer, with a diverse workforce, which is part of the success of our business. Sunrise has partnered with «Advance Gender Equality in Business», is a recipient of the Swiss LGBTI-Label and is certified with the «Fair-ON-Pay Advanced» for providing equal pay for work of equal value to women and men.

In addition to our new «FlexWork» working model, we offer you above-average social benefits and attractive product advantages from the Sunrise range.

Seize this opportunity to join us on our journey to actively help shape our future!

Information for agencies: Application dossiers sent or uploaded by placement agencies, or the like are not desired and will therefore not be considered and deleted.

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