Assistant Client Services Manager - Hang Seng Indexes - Hang Seng Bank (HK)
Publication date:
04 October 2024Workload:
100%Contract type:
Unlimited employment- Place of work:Hang
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Hang Seng Indexes Company Ltd
Hang Seng Indexes Company Limited (‘Hang Seng Indexes Company’) manages and compiles the Hang Seng Family of Indexes, which cover stocks listed in Hong Kong and Mainland China. Our index series includes the Hang Seng Index, the Hang Seng China Enterprises Index and the Hang Seng TECH Index, as well as Stock Connect, Greater Bay Area and sector-related indexes. As at the end of 2020, assets under management in products passively tracking indexes in the Hang Seng Family of Indexes had reached a total of about US$38 billion.
Hang Seng Indexes Company is a wholly owned subsidiary of Hang Seng Bank. Our company is a team of professionals who strives for delivering quality, efficient and world-class index complier services to customers and financial institutions around the world.
We are currently seeking a high caliber professional to join our department as Assistant Client Services Manager.
Principal responsibilities
- In the capacity of Assistant Client Services manager, provide quality client services to customers and answer client enquiries in a professional manner, compile reports, management information or performance statistics for market analysis or research purpose, drive and manage initiatives which enhance customer experience.
- Work closely with internal and external stakeholders. For instance, work with team members and line manager to achieve departmental goals; work with Sales team in providing post-sale support activities, produce MI reporting for internal team’s reference; work with other colleagues in HSIL to identify and address operational support required, work effectively with other teams within HSIL and HASE in providing operational support activities.
- Ensure high quality of support provided to internal and external stakeholders and continuously improve processes to enhance quality and efficiency
- Prepare effective and easy-to-follow guidance for operational support activities, effectively manage service delivery on client services and office administration support projects as assigned
- Implement effective operational risk controls and adhere to all relevant internal standards, policies and practices, as well as regulatory and legal requirements
- Escalate material issues / concerns to line manager