Parts & Services Supervisor - AMAC Aerospace
Publication date:
13 July 2024Workload:
100%Contract type:
Unlimited employment- Place of work:Basel-Stadt
Job Description
Your daily tasks & responsibilities
- Play a pivotal role in ensuring client satisfaction and maintaining strong client and vendor relationships
- Primary responsibility is to manage and nurture client accounts effectively
- Navigate challenges and deliver proactive solutions, build rapport with clients and internal teams, and contribute to the overall success of the Company
- Work closely with Completion and Maintenance Sales teams supporting the client requirements of post project delivery:
- Work closely with maintenance Sales and Key Accounts team supporting client requirements
- Work closely with “Post Completion Support” department to provide assistance for parts, services and AOG support
- Serve as a liaison between clients and internal teams to guarantee a seamless after-sales experience, while supporting clients throughout the year
- Client Relationship Management:
- Cultivate and maintain strong relationships with clients to understand their business needs and objectives
- Act as the main point of contact for parts and services sales enquiries, concerns, and escalations
- Selling & Purchasing Responsibilities:
- Responsible for optimal purchasing & selling as outlined in the company guidelines and processes
- Responsible that parts purchased and sold comply with the relevant air authorities “release to service“ documentation and traceability
- AOG Management:
- In charge of AOG duty coordination
- Ensure all client AOG “calls to action” are resolved to extremely high standard
- Communication:
- Provide regular updates to clients regarding orders, product enhancements, new features, or other relevant information
- Communicate effectively with internal teams to relay client feedback and advocate for necessary improvements
The expertise you have & skills you bring
- Bachelor’s degree in Business Administration, Aviation, Procurement, Marketing, or a related field
- Minimum 5 years’ experience in aviation within the account management domain, preferably in after-sales or customer support capacity
- Experience in trading aircraft parts, including various transaction types such as outright sale, repair management, exchange, loan transactions, and certification paperwork review
- Strong knowledge of vendor contract management, warranty handling, certification, and supporting documentation
- Ability to handle multiple high-stress situations
- Skilled in navigating challenges and effectively delivering solutions
- Familiarity with CRM software and IT tools
- Strong communication, interpersonal and persuasive skills
- Problem-solving ability and a customer-centric approach
- Fluent in English, both written and verbal
- Knowledge in French and/or German language would be an advantage
What we offer (among other things)
- Working in an owner-managed, young dynamic company with hands-on mentality
- Multifaceted, challenging and responsible position within an exclusive environment
- Attractive employment conditions and social benefits like 5 weeks of holidays (6 weeks as of 50 years)
- Free on-site English lessons and individual further training and development opportunities
- Subsidised meals in our canteen, as well as parking spaces (or free shuttle bus transport) and other employee discounts (Fleets, Bars & Restaurants etc.)
- In case of relocation: support with relocation / work permit
- Corporate events like our famous annual Christmas Party and the summer BBQ
Apply
Does your profile match our requirements? If so, we look forward to receiving your
online application