Business Process Manager - Omnichannel Commercial (f/m/d) 80-100%
Key information
- Publication date:14 October 2024
- Workload:80 – 100%
- Contract type:Unlimited employment
- Language:English (Fluent)
- Place of work:Zurich (Headquarter)
Join us in the top league!
We're the leading challenger in the Swiss telecoms market and we're listed on the Swiss Stock Exchange SIX. With more than five million subscribers, Sunrise provides leading mobile, landline, Internet and entertainment services. We boast a dynamic and international work environment. Future-oriented ways of working and workplaces make us one of the most attractive employers in the Swiss market. Join our team and help shape the digital future with us.
Make the most of your talent: Get to know Sunrise right here !
Are you passionate about transforming customer experiences across multiple channels? We are looking for a dynamic Business Process Manager - Omnichannel Commercial to lead innovative projects that shape the future of digital interactions in telecommunications. If you thrive in fast-paced environments and excel in optimizing business processes, join us at Sunrise and make a real impact!
Tasks:
- Lead the development and execution of the omnichannel business process strategy for commercial journeys
- Build and maintain a global repository of commercial business processes that can be utilized across multiple front-end tools, ensuring a seamless transition between self-service and agent-assisted processes for customers
- Collaborate with the Sunrise Consumer Main Brand and B2B teams, leveraging your extensive knowledge in omnichannel business process management to drive a return on investment (ROI) from omnichannel platforms and technologies
- Work closely with the IT architecture team to develop a future-proof and efficient case management architecture for commercial journeys
- Implement business process optimizations on the PEGA BPM platform across multiple channels, reducing costs and improving Time-To-Market
- Share best practices on PEGA BPM within Liberty Global, aiming to create a competitive edge for Switzerland
- Collaborate with UI/UX teams to design effective, user-friendly omnichannel flows that take advantage of the out-of-the-box (OOB) features of the BPM toolset
Requirements:
- Technical degree (bachelor's or master's) with relevant business experience
- Minimum 5 years of experience as a business process analyst, manager, or BPM developer within the telecommunications industry
- Proven track record of leading digital transformation initiatives in business process management within a telecommunications environment
- In-depth knowledge of Business Process Management (BPM) methodologies and practical experience with Next Best Action tools
- A results-oriented attitude with the ability to challenge the status quo and drive change
- Strong interpersonal skills with the ability to effectively communicate and influence at all levels, including senior management
- Fluency in English is required; knowledge of German, French, Italian, or Hindi is an advantage
At Sunrise, you will work in a dynamic and international environment where every voice is heard, perspectives are shared, and values are respected. We are an equal opportunity employer, with a diverse workforce, which is part of the success of our business. Sunrise has partnered with «Advance Gender Equality in Business», is a recipient of the Swiss LGBTI-Label and is certified with the «Fair-ON-Pay Advanced» for providing equal pay for work of equal value to women and men.
In addition to our new «FlexWork» working model, we offer you above-average social benefits and attractive product advantages from the Sunrise range.
Seize this opportunity to join us on our journey to actively help shape our future!
Information for agencies: Application dossiers sent or uploaded by placement agencies, or the like are not desired and will therefore not be considered and deleted.
#LI-KD1
