Customer Care Specialist (m/f/d), 100%

• An internationally operating, innovative Swiss pharmaceutical company, a leader in its field
• Flexible working hours and extensive training opportunities
• A motivated multicultural team and environment

• Own the order to cash process and partner with Account Managers on the customer relationship
• Receive orders from customers through different channels (e.g. email, phone, eCommerce, EDI), create orders in SAP and communicate confirmation/acknowledgement to customers and own the order including changes
• Check orders received, i.e. Available to Promise check (liaise with supply chain) to respond back to the customer within 48 hours, validate quotation of the order price and payment terms, options for improving order pattern
• Maintain and update regularly customer and country specific master data
• Monitor products on allocation or tight supply and ensure that release is done in a timely manner. Escalate to the relevant internal stakeholders in time and ensure the right accountability for the blocks
• Process deliveries by allocating manually or automatically batches for each industry subject to customers' specific requirements
• Upon request provide all shipping documents to customers, as well as the part of export documents CCS can create.
• Create transport documents/delivery notes, arrange shipments with the forwarder, track order status, communicate status to the customer

• Generalist background / commercial education followed by practical experience in Customer Care /and or transportation/ logistics activities
• Familiar with Incoterms, liability matters pertaining to Insurance
• Good knowledge of Microsoft application (Outlook, Word, Excel, PowerPoint) - Internet.
• Solid understanding of SAP R3 SD Module
• Very good command (written & verbal) of English is a prerequisite, plus additional other language on native level according to the allocated customer (German / French/ Italian / Spanish / Dutch)
• Accurate, solution-oriented and customer friendly communication style (phone/email)

Fragen?