Customer Success Engineer (80 - 100%)

SwissSign is a recognised trust service provider (TSP) and leading provider of digital certificates, electronic signature solutions and identity services. SwissSign protects all of your data according to the highest security standards. Digital certificates enable customer authentication and encrypted data transmission, thus protecting digital services against unauthorised accesses. Using our electronic signature solutions, customers can conclude legally valid business transactions online at any time. Identity services like SwissID provide public authorities, insurance providers, banks and other online services with a certified identification process, enabling simple and efficient customer onboarding. SwissSign is a data security specialist by Swiss Post.

Your new challenge

As a team member, it is up to you to understand which solution best fits the customer's requirements, propose an implementation concept and realise it. Coordinate this with our development team and ensure delivery quality.
You will have a mix of technical and people skills and will be a cornerstone that a customer can rely on to make their project a success. This will start with pre-sales activities to understand customer needs through to implementation for a successful go-live. You will be the main point of contact for any further support, requirement or business analysis.

An overview of your tasks

• Technical presales activities along with the sales team
• Project management and consulting
• On-prem architecture definition
• Manage product installation, support and maintenance
• Translation of business needs to technical feature with product managers
• Work to improve and promote customer retention

What you bring along

• University/technical college degree in computer science or comparable
• 8+ years of professional software implementation
• 5+ years of project management and customer facing missions
• Proven proficiency with Docker and Kubernetes
• Proven proficiency with PKI and network concept
• Proven proficiency of project management
• Trust budling mindset and problem-solving oriented
• Good written and verbal communication skills in French or German and English