IT System Administrator (f/m/d) 80-100%

Join us in the top league!

We're the leading challenger in the Swiss telecoms market and we're listed on the Swiss Stock Exchange SIX. With more than five million subscribers, Sunrise provides leading mobile, landline, Internet and entertainment services. We boast a dynamic and international work environment. Future-oriented ways of working and workplaces make us one of the most attractive employers in the Swiss market. Join our team and help shape the digital future with us.

Make the most of your talent: Get to know Sunrise right here !

Are you a proactive problem-solver with strong technical skills and a passion for supporting digital business goals? Join our team to play a pivotal role in ensuring the seamless operation of our IT systems, collaborating with internal teams to resolve issues and enhance processes. If you thrive in a dynamic environment and are committed to delivering excellent results, we'd love to hear from you!

Tasks:

• Act as the primary liaison with internal customers to align IT operations with digital business objectives
• Provide second-level support for the end-to-end fulfillment process across Sunrise's entire product portfolio, resolving incidents promptly to minimize customer impact
• Investigate root causes of issues within fulfillment processes, reporting defects and creating change requests to enhance business operations
• Collaborate closely with development, testing, and business teams to facilitate incident resolution and enable rapid system rollouts
• Monitor the system status for provisioning and integration of Sunrise platforms (e.g., Clarify CRM, My Sunrise, Comptel InstantLink, and more) to ensure stability and performance
• Serve as the Single Point of Contact (SPOC) for the Application Support Team in projects, identifying operational risks and proposing solutions for exception handling
   

Requirements:

• A relevant university degree in Information Technology, Engineering, or equivalent experience
• Proficient in SQL/PLSQL, Oracle databases, and Unix environments, with a strong understanding of IT governance and E2E processes
• Hands-on experience with CRM systems (preferably Amdocs Clarify) and familiarity with incident management processes
• Experience monitoring and supporting online domains with a focus on performance and results
• A background in technology consulting, system integration, or engineering within multi-vendor or international environments
• A proactive and results-driven mindset, capable of managing tasks effectively in a fast-paced environment
• Strong problem-solving and communication skills, both written and verbal, with fluency in English
   

At Sunrise, you will work in a dynamic and international environment where every voice is heard, perspectives are shared, and values are respected. We are an equal opportunity employer, with a diverse workforce, which is part of the success of our business. Sunrise has partnered with «Advance Gender Equality in Business», is a recipient of the Swiss LGBTI-Label and is certified with the «Fair-ON-Pay Advanced» for providing equal pay for work of equal value to women and men.

In addition to our new «FlexWork» working model, we offer you above-average social benefits and attractive product advantages from the Sunrise range.

Seize this opportunity to join us on our journey to actively help shape our future!

Information for agencies: Application dossiers sent or uploaded by placement agencies, or the like are not desired and will therefore not be considered and deleted.

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