Laboratory Service - Product Manager
Publication date:
13 August 2024Workload:
100%Contract type:
Unlimited employment- Place of work:Nänikon
We are seeking a skilled and experienced Service expert to join the Service Team of the Laboratory Division at our Global Operational Headquarter in Greifensee, Switzerland. The Laboratory Division Service Team is managing the current and innovative new services for measurement and analytical devices used primarily in the pharmaceutical and life science industry. We are coordinating the development, execution, and continuous improvement of all aspects of our comprehensive service portfolio for after-sales lifecycle management.In this role, your responsibilities include:Managing and overlooking the Service portfolio along the laboratory products’ lifecycle, from the initial service requirements phase to the decommissioning of a serviceCoaching and supporting the Service Teams in the multiple Strategic Business Units of the Laboratory Division in developing and implementing the service portfolioEnsuring the service readiness is fulfilled at product launches for both traditional onsite services and remote digital servicesHarmonizing the processes and delivery of the Laboratory Service portfolio in close collaboration with the local service managers across Mettler-Toledo’s global network of 40+ market organizationsEnsuring that the service portfolios developed meet both customer and regulatory needs across a broad range of products in various industries