IT Lead, Frontline Workforce Experience
Publication date:
18 October 2024Workload:
100%Contract type:
Unlimited employment- Place of work:Horsham
Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science -- bringing innovative ideas, products, and services to advance the health and well-being of people. J&J Innovative Medicine employees work with partners in health care to touch the lives of over a billion people every day, throughout the world.
At J&J Innovative Medicine what matters most is helping people live full and healthy lives. We focus on treating, curing, and preventing some of the most devastating and complex diseases of our time. And we pursue the most promising science, wherever it might be found. We are J&J Innovative Medicine. Our mission drives us. Our patients inspire us. We collaborate with the world for the health of everyone in it. We are currently recruiting an IT Lead, Frontline Workforce Experience, to play a key role in our Workforce Experience Technology Curation product group focused on the curation of workforce solutions and experiences for our frontline workers in therapeutic area sales, call centers, and service fulfillment roles.
The Workforce Experience Technology Curation team works to remove friction by crafting J&J Innovative Medicine technology curiosity into notable experiences. The IT Lead, Frontline Workforce Experience should have a passion for productivity enabling technologies and strive to apply them for an outstanding Digital Employee Experience (DEX). Our Frontline workforce persona consists of all employees that directly touch our patients and customers. This includes our therapeutic area sales teams, two call centers, and our patient and professional services organizations.
This Lead will focus on innovative ways to create, compute, connect, and collaborate for Frontline workers. This includes understanding and applying use cases for emerging technologies, such as GenAI and ubiquitous computing, to improve frontline efficiency. This Lead will also be key in crafting exceptional service experiences in event management, employee onboarding, and hybrid working. The Lead will exemplify a strong strategic approach in curating technologies that will elevate customer experiences, drive deeper insight generation, and contribute to a coordinated workforce experience. This position can be based in Titusville, NJ, or Horsham, PA.
Key Responsibilities:
- Operate as a technology strategist across computing, creating, connecting, and/or collaborating domains, shaping the experience and technology strategy for frontline workers across J&J Innovative Medicine North America & Global Commercial Strategy Organization (GCSO).
- Partner directly with Technology Services, StAT, Innovative Medicine Heads of Technology, and Technology Leads to solutionize unmet needs and ensure focus, accountability and execution across the frontline worker landscape
- Employ solutions to evaluate, monitor, and resolve frontline workforce experience challenges
- Establish key performance indicators (KPIs) for the frontline workforce by applying quantitative metrics such as Customer Satisfaction (CSAT) and Net Promoter Score (NPS).
- Drive collaboration and sharing of standard processes within J&J Innovative Medicine IT community.
- Proactively investigates, tests, and benchmarks new capabilities.
- Develop technology road maps, while keeping up to date with innovative technologies, and recommends business direction based on these technologies.
- Establish and measure value propositions and outcomes for the workforce experience domain.
- Influence, architect, and drive the J&J Innovative Medicine strategy for frontline worker persona.
Contact
Synthes GmbH