Lenovo.com Affinity Account Manager

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

The lenovo.com Affinity Program currently represents >9% of the lenovo.com business and is a strategic growth area for the organization. As an account manager, you will be responsible for managing an established book of accounts from our member purchase programs (MPP) and our corporate employee purchase programs (CEPP). You will be responsible for working closely with the accounts to develop a marketing plan driving both visits and revenue through the affinity program. The success of this role will be measured on driving revenue, profit, and customer satisfaction. The ideal candidate will be engaged with several extended teams to drive the best customer experience and must be able to work proactively in a fast-paced, collaborative team environment to meet aggressive targets.

Job Responsibilities

Maintain strong partner relationships and ensure customer loyalty through excellent customer service and regular account reviews

Lead efforts in driving new partner acquisition to expand the Lenovo.com Affinity Program, identifying and onboarding strategic partners to enhance program growth

Develop quarterly marketing & media plans to maximize program success

Provide promotional information, sweepstakes updates, program offerings material, etc.

Measure and track account level financial performance on accounts

Leverage data to assess efficiency of marketing efforts to drive program improvements

Provide support to relationship sellers seeking a CEPP store

Partner with the relationship team to drive awareness of the CEPP program

Manage training and SPIFFs for the relationship sellers, encouraging CEPP growth

Position Qualifications:

Basic:

• Bachelor's Degree
• 8+ years of professional experience
• experience in partnership management, direct marketing, or sales management

Preferred:

Experience using complex data to problem solve, understand complex information, and apply logic

Excellent project management skills

Ability to proactively identify opportunities, take initiative and multi-task in a fast-paced environment

Familiarity with online content marketing and social media development strategies

Experience negotiating partner contracts & onboarding new accounts is a plus

Ability to communicate Lenovo’s strategy clearly and professionally to partners to support marketing initiatives

Strong self-initiative with the ability to identify areas of improvement with little direction

Excellent verbal and written communication skills are required

Must possess a positive attitude and ability to work in a collaborative and energetic team environment

Fine attention to detail with the ability to produce accurate end-results

Ability to analyze metrics and make decisions based on results

Strong skills in PowerPoint & Excel

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