Retail Sales Advisor Swatch Manchester Full Time

The company

The Swatch Group is an international group active in the manufacture

and sale of finished watches, jewelry, watch movements and components.

Swatch Group supplies nearly all components required for the watches sold

by its 17 watch and jewelry brands as well as by its two retail brands,

Tourbillon and Hour Passion. The Group’s production companies also supply

movements and components to third-party watchmakers. The Swatch

Group is also a key player in the manufacture and sale of electronic

systems used in watchmaking and other industries. With its watch brands, it

is also a leader in the field of sports event timing as official timekeeper and

data-handler of most of the Olympic Games of the last decades and major

international sports events. The Swatch Group has a unique emotional

culture. Beauty, sensuality, emotions in watches are as much part of it as

high-tech, quality and added value on the customer’s wrist. Both, emotional

poetry and innovation play an active part in the commitment to its

customers. The Swatch Group was founded in 1983, by Nicolas G. Hayek.

It grew out of the merger of two big Swiss watch groups, ASUAG and SSIH.

The Group has since shown steady growth in key financials, leading to

records. Today Swatch Group employs more than 33,500 people in over 50

countries.

Job description

Essential

• Positive and outgoing with the ability to naturally converse with customers
• Passionate about providing exceptional customer service, committed to understanding a customer’s needs/expectations with a strong desire to exceed them
• Adaptable with the ability to build strong working relationships within small teams
• Excited to learn about Swatch products and gain a technical understanding of our ranges

Sales

• Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
• Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
• Ensure good knowledge of all functions of watches and other products.
• Provide reliable information to customers in all matters relating to sales and customer service.
• Help display merchandise as directed.
• Contribute to the store reaching its monthly, quarterly and annual sales targets.
• Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Store.

Security

• Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
• Maintain/build a general awareness of products and security hot spots.
• Follow Company policy and procedures for opening/closing the store.
• Maintain correct processing of all deliveries.

Cash Handling/Payment Transactions

• All transactions to be handled in a responsible and secure way.
• Till functions, cashing up, payments and general duties.
• Dealing with, and handling of, cash, credits cards and international currency.

Care of the Store

• Ensure the store is kept clean and presentable at all times.
• Back of house and shop floor are both just as important.
• Health and Safety aware.
• Good Visual Merchandising standards.

Communication

• Adhere to company policies and regulations.
• Attend briefing sessions as directed by your line manager.
• Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.
• Be familiar with international customers customs and culture.

Product Knowledge

• Attend regular training days.
• Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
• Be able to deliver good product knowledge to our customers.

Other

• To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.

Profile

Preferred

• Have experience within retail and/or fashion accessories
• Be accommodating to shifts, longer trading hours and staying late for events etc.
• Have experience dealing with international customers
• Ability to communicate in multiple languages
• Commercial focus with a desire to exceed KPIs