The Operational Risk Senior Officer is a strategic professional who closely follows latest trends in own field and adapts them for application within own job and the business. Typically, a small number of people within the business that provide the same level of expertise. Excellent communication skills required in order to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required in order to guide, influence, and convince others, in particular colleagues in other areas and occasional external customers.

Accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of responsibility over technical strategy. Primarily affects a sub-function. Responsible for handling staff management issues, including resource management and allocation of work within the team/project.

What You’ll Do

• Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks
• Independently asses risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices
• Governance and oversight may include (not limited to) technology operational risk, cyber risk for example
• Serves as a subject matter expert for all performance issues that surface.
• Issues Management (KPI/KRI/Corrective Action Plans)
• Resolves transactional level escalations coming from the vendor or internal partners
• Analyses a multitude of scorecards/performance management tools in an attempt to mitigate exposure (risk/financial/regulatory)
• Monitors goals are met through performance, risk and relationship oversight of our extended supply chain and ensures compliance
• Collaborates to resolve any issues which fall within the terms of the contract. Escalate those that require commercial or legal support
• Develops and maintains relationships across the business users and Lines of Defence to better understand and deliver customer requirements by responding to changes in the internal and external business environment
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets
• Drive compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing, and reporting control issues with transparency

What we’ll need from you

• Ability to review current structure and alignment of Operational Risk policy documents and lead enhancement initiatives as appropriate
• Proven track record of success governing operational risk ahead of policy approval committees
• Outstanding communication and influencing skills through all levels of the organization and with external partners and vendors
• Exceptional relationship management skills; must be able to address and resolve conflict while maintaining relationships
• Detailed oriented with analytical skills, as the role requires a large amount of data manipulation and presentation
• Expert in Microsoft Office Tools
• Bachelor’s/University degree, Master’s degree preferred

What we offer

• Working in an international environment in one of the greatest financial institutions worldwide
• An enjoyable and challenging learning path, which leads to a deep understanding of Citi’s products and services
• Competitive salary and social benefits (medical care, multisport, life insurance, award-winning pension plan, holiday allowance, hybrid work model, paternity/maternity scheme, award/recognition system, very lucrative employee referral program, and other)
• Consideration for a yearly bonus
• International projects in a culturally diverse and dynamic environment as well as learning top quality organizational culture
• A supportive workplace for professionals returning to the office from childcare leave
• Abundance of internal job opportunities locally and globally

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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