Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

As part of PTDS Global Clinical Supply Chain Management, the Production Enablement function ensures that packaging operations can produce material required by Roche’s clinical trials seamlessly, on-time, and while optimizing cost/quality.

Central Label Management (CLM) has the vision to become the Roche One-Stop-Shop for Label Management. “Central and simplified labeling landscape, layout storage, accelerated label design changes & process harmonization of label design across departments / sites”.

For the go-live of the CLM system at PTDS we seek for an enthusiastic and detail oriented intern to join our project team to coordinate the hypercare management and communication during hypercare with 200+ users. This role offers an unique opportunity to gain hand-on experience in the pharmaceutical industry, focusing on project management and support for a company wide software initiative.

Key Responsibilities

Organization

• Organize hypercare support sessions for global users

• Coordinate question intake and follow up with the super users

Project Management Support

• Assist users to log issues in the defined tracker ensuring proper documentation and follow up

• Prepare daily KPIs on user issue log and issue resolution speed

• Support the establishment of post-hypercare reports, summarizing the issues encountered and effectiveness of the support provided

• Assist in delivering additional training sessions or refresher courses to increase user knowledge

Communication

• Maintain clear and timely communication with users, keeping them informed about the issue resolution and any updates to training materials

• Help update training materials based on issues reported during the hypercare phase, ensuring future users profit from the lessons learned

• Support establishment of presentations and broad user community communications in light of the go-live and hypercare for the project team

Continuous improvement

• Gather feedback and conduct surveys

• Work with the project team to identify enhancements to the system and hypercare approach based on user community input and observed issues during hypercare

Job Requirements & Competencies

• Currently pursuing a university degree or recently completed a university degree within the last 12 months (Information Technology or related field preferred)

• High cultural awareness and social competence required as cooperation and communication with different cultures and countries is part of the daily job.

• Possess strong problem solving skills and ability to work under pressure during critical support phases

• Ability to work independently and set priorities. Self-motivated, proactive, quick thinking, adaptable.

• Ability to communicate clearly and professionally both in writing and verbally (Excellent English skills, additional languages are a plus)

• Ability to quickly learn

Non-EU/EFTA citizens (m/f/d) must include confirmation from the university with their application documents that a compulsory internship is part of the training. With the application please upload a mandatory letter and an enrollment letter!

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche Kaiseraugst is a cornerstone of Roche's global production and logistics network. It employs some 1900 people out of the 10,700 employees at our Basel/Kaiseraugst site and is Roche's largest and most innovative packaging facility worldwide. Read more .

Besides extensive development and training opportunities, we offer flexible working options, 18 weeks of maternity leave and 10 weeks of gender independent partnership leave. Our employees also benefit from multiple services on site such as child-care facilities, medical services, restaurants and cafeterias, as well as various employee events.

We believe in the power of diversity and inclusion, and strive to identify and create opportunities that enable all people to bring their unique selves to Roche.