About IWG

We’re changing the world of work. We believe that business success is underpinned by the effectiveness of its people. So, we made it our mission to help millions of people have a great day at work – every day. With locations in practically every country, city, town and transport hub, and options ranging from an hour’s coworking to multi-year office space leases, we enable people and businesses to work where, when and how they want.

Technology in IWG

We’re focused on delivering seamless digital propositions which allow customers to instantly manage their requirements and position IWG as the “Digital First” workspace provider. As early adopters of the latest technologies - whether it be Artificial Intelligence, Office IoT, Data or IOT Solutions - we create business value and are constantly striving to find new and improved ways to help our customers. Which is why we’re always on the look-out for intelligent, energetic, self-motivated, and curious individuals. We want to bring about a global workspace revolution and want you to help.

Purpose of the Job

The Finance Delivery Team is responsible for the successful delivery of strategic projects to enhance and expand the use of Finance Applications.  In addition, we manage a ‘Business as Usual’ stream of work that supports our users with production issues and delivers regular releases for incremental change.  There are multiple teams who work on different projects in parallel.

The Role

• Manage overall culture and motivation of the Application team.


• Contribute to the Organisations’ Transformation Roadmap for the application, including any necessary consolidations, recommendations, decommissioning or migrations.


• Work with PMO to understand new business requirements and enable the team to provide inputs on technical dependencies, prioritisations, and challenges.


• Collaborate with IT and Business Stakeholders, other Application Owners, and IT PMs to ensure that delivery plan and dependencies are visible and aligned.


• Assist the Software Delivery Manager with capacity planning across the Application team.


• Support post go live issues; management and escalations (via support team).


• Manage and maintain all quality and performance practices, standards, methodologies, and metrics across the Application team.


• Ensure both application specific and business SLA targets are met.


• Be the final accountable for after-hours/on-call rotation for escalation of application issues.


• Collaborate with relevant stakeholders on the Application Roadmap, providing insights to future enhancements/deprecations where applicable.


• Assist with recruitment and onboarding of Team members (internal & external)


• Provide Senior Management status reports, routine reports and management updates as required.

Key Responsibilities

• Accountable for the definition and delivery of the Application roadmap, ensuring that the roadmap is in alignment with the wider Organisational Transformation Roadmap


• Responsible for application-specific roadmap and workload prioritization


• Accountable for the Team delivery of approved and prioritized workloads


• Accountable for the management & resolution of Production P1 Issues


• Responsible for the successful transition to BAU Support and Operational Teams


• Escalation point for level 2 (or higher) Support SLA breaches or Application support backlog


• Escalation point for P1 issues


• Responsible for day to day Vendor management

Carbon Neutral Workplaces

IWG’s purpose is to help everyone have a great day at work, while protecting people and the planet.  We are proud to supply all our customers  with carbon-neutral workplaces, and have a strong climate action plan in place to help us achieve our objective of Net Zero emissions by 2040.

Leading Employer Award

IWG is proud to be the recipient of a Leading Employer Award in 2022, 2023 and 2024. Awarded exclusively to the top 1% of employers, the accolade is testament to our diverse global workforce and the role everyone plays in bringing our purpose, culture and values to life, every single day.

Join us at https://careers.iwgplc.com/home