Manager, Medical Information Scientific Engagement - Titusville, NJ
Publication date:
20 September 2024Workload:
100%Contract type:
Unlimited employment- Place of work:Titusville
Johnson & Johnson Innovative Medicine is recruiting for a Manager, Medical Information Scientific Engagement to be based in Titusville, NJ.
For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges.
We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential. At Johnson & Johnson, we all belong.
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.
The Manager, Medical Information Scientific Engagement (MISE) reports to the Associate Director MISE and is responsible for engaging healthcare professionals (HCP) and other customers in rich scientific dialogue and developing customer materials for use in response to unsolicited medical information requests. The Manager, MISE serves as the primary point of contact for US HCP escalations. The Manager, MISE will evaluate voice-of-customer trends and provide insights to internal stakeholders. Additionally, this role will provide innovative solutions to optimize delivery of scientific information to customers. The Manager, MISE will be responsible for leading the medical information booth at scientific meetings and providing after-hours phone coverage for emergency escalations on a rotating basis. The Manager, MISE will conduct training sessions for scientific/product knowledge, mentor MISE team members/fellows and participate in departmental initiatives.
Key Responsibilities:
Patient Scientific Content Creation (25%):
- Lead the development and maintenance of scientific content for patients for assigned therapeutic area products including patient content for established products.
- Conduct peer review of patient scientific responses for products within assigned therapeutic area.
- Collaborate with Med Info CSI-Digital to help shape and review the Innovative Content formats for patient responses.
MIR Handling (20%):
- Ensures high quality personalized, cross-portfolio scientific engagement with all customers to demonstrate the product and disease area expertise. Provides timely, accurate, thorough, and balanced scientific responses to unsolicited requests for information from internal and external customers consistent with regulatory guidelines.
- Documents interactions in Customer Relation Management (CRM) database. Conducts literature analysis to respond to unsolicited, off-label inquiries as needed or escalates the inquiry to Manager, MISE.
- Complaint Reporting: Identifies captures and processes adverse events and product quality complaints following regulatory and company policies
- Ensure highest standards of quality and compliance. Responsible for quality assurance (QA) of team. Ensure high level, robust medical information provided is accurate and consistent.
Escalation Support for Complex Inquiries (15%):
- Leads response creation for US escalated one-off inquiries within assigned therapeutic area.
- Conducts peer review of US one-off response created
Scientific Training (10%):
- Participate in product and disease state related scientific training.
- Manages scientific training content development as needed. Complete all role based and enterprise trainings in a timely manner
VOC and Insights (10%):
- Analyzes customer insights and scientific information with MISE leaders and internal partners to champion unmet data gap needs and to represent voice of the customer
MI Booth Support (10%):
- Leads Medical Information Booth support at medical congresses. Ensure participation in booth training and completion of all Med Info booth support activities at the end of the congress.
After-hours Support & Projects (5%):
- Provide after-hour Med Info support for emergency phone calls related to JJIM products.
- Participate in departmental strategic projects and other ad-hoc activities as assigned by leadership
Contact
Synthes GmbH