Position Summary

All cross-border business that is done throughout the world is being routed through Omya International AG. All direct business for our Calcium Carbonates is routed through the Customer Service at the headquarters in Oftringen.

We ensure a smooth process/service for the direct customers/key accounts and Omya selling units. This includes the order processing from A-Z (from quotation to invoicing/dunning). The Customer Service team processes the orders, arranges shipments (with or without inspections), creates documents for export purposes, controls the freight charges and has the responsibility to ensure a timely delivery to the goods receiver. In addition, we support Sales in administration matters for the assigned customers and are responsible for the claim management.

Key Accountabilities

• Processing of stock-, third party- and Chain orders for the assigned customers
• Creation of price-offer calculations
• Coordination with Omya plants and selling units in the assigned countries
• Shipment / Export processing; incl. creation of documents and coordination with the forwarders
• Processing of letter of credits / cash against documents businesses.
• Arrange inspections in the plants for shipments
• Arrange customer-bonus credits for year-end closing
• Legalization of documents at the consulate / e-origin with Chamber of Commerce
• Coordination of claims with customers and selling units. Create and control the data in CRM. Creation of credit memos to claims if necessary.
• Send out dunning letters to customers and coordinate the credit limits of assigned customers.
• GR/IR checks and support for the assigned countries
• Administrational support for the sales manager or selling units for the assigned customers

Key requirements

• Commercial apprenticeship or equivalent education
• Foreign Trade Specialist with Federal Diploma of Professional Education and Training (Berufsprüfung)
• Few years of experience in foreign trade and export
• SAP experienced (Modules MM and SD)
• Customer Service mindset
• Strong, assertive team spirit and communication skills
• Very good, connected thinking
• Good sense of responsibility prioritizing of assigned work
• Very good English skills (spoken and written)
• Good French skills preferably

Contact

Talent Management Partner, Simone Michelotti

Mail: Write an email

Tel.: +41 62 789 25 27