Team Lead Cargo Competence Center GVA/BSL (80-100%, all genders)

You ensure smooth cargo operations at our Geneva and Basel hubs. Leading a team of 7, you develop a customer service competence center, focused on continuous improvement of processes and tools. You guide your team through change, ensuring operational excellence and high-quality service delivery.

Start: January 01, 2025 or upon agreement

We look forward to receiving your application in English.

Facts

Location

Geneva Airport

Basel

Employment level

Direct entry

Function

Logistics / Cargo

Working time

Full-time or part-time

Salary

CLA

Publishing date

11-15-2024

Application deadline

11-26-2024

In this leadership role, you will manage a team based across our two hubs in Geneva (GVA) and Basel (BSL), with an expected presence of approximately 70% in Geneva and 30% in Basel.

• Lead, inspire, and manage a dedicated team across two of our key stations: Geneva and Basel.
• Oversee and ensure the seamless quality of cargo operations in both locations.
• Serve as the primary contact for ground handling providers and other service partners across four stations.
• Define and monitor key performance indicators (KPIs) to maintain and improve the quality of ground handling services.
• Drive continuous improvement in operational processes and tools.
• Act as the main liaison for freight forwarding agents in Switzerland, ensuring excellent service delivery.
• Foster strong collaboration between internal departments and external stakeholders across our Home Market and Head Office.
• Lead by example, championing and implementing necessary structural changes.

Yannick Gramfort

Human Resources

Swiss International Air Lines AG

Attractive company pension scheme, Subsidized parking or public transport, 13th monthly salary, Company health management, 25 days of annual vacation, Flight benefits, Flexible workhours and part-time working models, Diversity programmes, Paid maternity and paternity leave

Our common goal is to make each customer’s flight a true air travel experience. For this, we go the extra mile – always, in every step of the process, worldwide. Join the SWISS team to become part of our fascinating world, where a job turns into a lifetime adventure.

• 5+ years of experience in cargo operations, logistics, or a related field.
• Demonstrated leadership experience with a track record in change management.
• Strong innovative mindset with an entrepreneurial, solution-driven approach.
• Excellent communication skills, strong intercultural competence with the ability to engage diplomatically across all organizational levels.
• Fluency in French and English; proficiency in German is a plus.
• Willingness to travel within Switzerland.

For any further questions, please contact our Recruiting Services Center at +41 44 564 22 66.

It’s the little differences that make working at SWISS so appealing. The fact, for example, that we treat every detail with care, see quality in terms of hospitality and view nationality through an international lens. In a similar way, we see variety as richness, a job as an experience and SWISS as a world of inspiration. You, too, will be stimulated in our special working environment – one in which, wherever you are, you’ll always feel: Truly SWISS .... where people matter.www.swiss.com

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