Account Manager BeLux

Introduction de la société

Swatch Group is a Swiss diversified multinational company, active in the manufacture and sale of finished watches, jewelry, watch movements and components. It is the world’s largest watchmaking group, and supplies nearly all the components required for the watches sold by its eighteen individual brands (Swatch, Omega, Longines, Rado, Tissot, Certina, etc.) and the multi-brand retail companies Tourbillon and Hour Passion. Swatch Group is a key player in the manufacture and sale of electronic systems used in watchmaking and other industries. It is also a leader in the field of sports event timing.

We are searching for Account Manager BeLux for our Certina Team (Full Time )

Mission of the function

Sales function with focus on sales for the BeLux regions for the brand.

Description du poste

• Sales & Sales Promotion:

• Develop tangible sales objectives together with the brand manager
• Develop detailed account plans for specific customers or customer groups
• Realize the sales targets according to one’s sales plans and account plans, and plan actions and campaigns to achieve them.
• Visit the allocated dealer shops as a Brand Ambassador, according to the visit guidelines provided by the brand manager
• Distribute and place display material, promotional material, leaflets, catalogues
• Organize sales support & marketing activities, in close collaboration with the brand manager and the sales& marketing assistant

• Business Development:

• Develop a detailed development plan of business development among new and existing customers, together with the brand manager
• Organize and execute the implementation of these development plan by planning actions and activities to realize the objectives

• Customer relation Management:

• Manage the day-to-day commercial relationship with customers and potential customers based on trust, service and advice
• Operational follow-up of customers: turnover evolution, ordering behaviour, stock management, sell-out evolution, after-sales handling, … (in close collaboration with brand manager)
• Complaint handling: follow-up of needs and problems, propose operational solutions and take corrective actions. Liaise with the brand manager & customer service management when the problems are of major complexity or escalating.
• Financial overdue follow-up (upon request of Finance dep)

• Knowledge Management:

• Update own knowledge on products and techniques
• Participate to trainings
• Share experience and knowledge with colleagues and team members

Profil

Profile:

• Master/Bachelor degree
• 1st experience in sales, preferably in retail and B-to-C environment
• Excellent knowledge of MS office programs is of utmost importance
• Good analytical and figure skills
• Ability to work independently but also Teamplayer
• Ability to build long terms relations
• Strong organization skills
• Results and action oriented – Passion for growth
• Dynamic, flexible, creative, pro-active, social, stress resistant

Langues

• Languages: Dutch or French and fluent in English