Customer Quality Specialist (80-100%)

Customer Quality Specialist (80-100%)

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.That's our story. Make it your story.

This position reports to

Quality Manager

Your role and responsibilities

In this role, you will be able to support the deployment of the quality strategy for a local organizational unit, including quality culture, systems, tools, and competent teams to achieve and exceed customer expectations, while ensuring sustainable operations. Each day, you will assist the organization in reaching the right mix of prevention, continuous improvement, robust root cause analysis, quick response, and sustainable solutions to problems. You will also showcase your expertise by collaborating with local functions that impact the quality results to reach the targets for the organizational unit and aim for world-class performance. The work model for the role is hybrid. #LI-HybridYou will be mainly accountable for:• Facilitating resolution of customer cases by following a robust root cause analysis and implementing corrective and preventive actions.• Presenting analysis results to the customers and maintaining regular follow-up on the status of implementations.• Assisting in the new projects, from factory acceptance test to commissioning level 4-5 until the handover, preventing and detecting technical issues.• Ensuring customer-focused Quality Management in a highly effective (Customer Satisfaction) and efficient (Cost) way, including processes and tools to ensure flawless and repeatable product introduction, manufacturing and delivery, service or project execution, identification of gaps, and potential for improvement.

Qualifications for the role

• Bachelor's degree in Electronics Engineering, with ten years of experience in a similar or equivalent position.
• Highly skilled in Power Electronics, preferably in the UPS field, and willing to work in different environments, such as in the office, laboratory, and data center.
• Possess an enhanced knowledge of electronic test equipment and the ability to interpret complex schematics and solutions.
• Good communication skills and ability to handle complex customer conversations independently.
• At ease working autonomously and collaboratively in a fast-paced environment.
• Fluent in English and Italian.
• Willingness to travel within Switzerland and abroad, typically one week and up to 15% of annual working time.

More about us

ABB Smart Power is a global technology leader, with products and solutions that make power supplies smart, connected, and protected. Its intelligent products and solutions make power more competitive by improving the energy efficiency, productivity and reliability of almost any operation.We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStoryThe recruitment process is led by Julia Farin, Talent Partner ABB Switzerland Ltd.