Powering transformation for a sustainable future

At WinGD and across the shipping industry we face unprecedented change as we strive to bring greater sustainability into our global business. As marine engine designers our responsibility in this is significant. A career with WinGD has an impact on shaping a better world for tomorrow.

As a leading developer of the two-stroke engines that power merchant shipping, our people drive innovative solutions for our customers on a global scale. Headquartered in Winterthur, Switzerland, since its inception in 1893, WinGD continues the legacy of the Sulzer Corporation through innovation in design.

Our success in this ever evolving, competitive environment is based on the drive, innovation and collaboration of our diverse employee population, over 420 people worldwide, representing over 25 different nationalities. Come, be a part of this change.

WinGD is looking for a

Digital Solution Technical Support Engineer

Key Responsibilities:

• Technical Support and troubleshooting:
• Provide Level 1 & Level 2 support for software applications, services, and digital solutions.
• Diagnose and resolve technical issues related to Windows, and application environments.
• Troubleshoot installation, configuration, and system performance problems.
• Work closely with development, IT, and network teams to ensure smooth operations.
• Installation, Configuration, & Maintenance:
• Install, configure, and manage software applications, services, and IT solutions.
• Perform regular system maintenance, patches, and updates.
• Ensure proper configuration and optimization of Windows based systems.
• Customer Support & Training:
• Assist users with technical queries and provide end-user training when needed.
• Document troubleshooting steps, configuration guides, and best practices.
• Collaborate with clients, vendors, and internal teams to resolve issues effectively.
• Manage Rollout:
• Coordinate and assist the deployment of product for new installations or updates, including coordinating and supporting the onsite engineer tasks. Ensuring smooth deployment pipelines.
• Compliance & Safety Support:
• Ensure that the WiDE systems comply with maritime regulatory standards and safety protocols, providing necessary documentation and guidance.

Required Qualifications:

• Experience:
• Minimum of 3 years in technical support roles, preferably in industry remote monitoring, control systems or maritime solutions.
• Technical Expertise:
• Knowledge of remote monitoring and diagnostics systems, including real-time monitoring, data acquisition, transmission, and cloud integration.
• Experience in Windows applications / services / scripts (installation, configuration, and troubleshooting). Familiar with Linux is a plus.
• Experience with software application support, including deployment and configuration.
• Experience in IT services, networking, and security principles.
• Hands-on experience with network cabling, switches, routers, and access points.
• Experience with database management (SQL, MySQL, PostgreSQL) is a plus.
• Familiarity with scripting languages (PowerShell, Bash, Python) is a plus.
• Problem-Solving:
• Demonstrated ability to troubleshoot and resolve technical issues involving both hardware and software in remote monitoring and control environments.
• Communication Skills:
• Strong written and verbal communication skills, able to collaborate with on-site engineers and explain complex technical issues clearly.
• Tools & Platforms:
• Experience with remote monitoring and control tools, ticketing systems (e.g., Jira), and basic knowledge of maritime regulations.

Our offer:

• Employment contracts with WinGD are signed jointly with WinGD's external HR partner cross-payroll.
• An opportunity to shape the sustainability and environmental impact of the shipping industry. WinGD is on the leading edge of the technology which is shaping the future of the shipping industry
• A dynamic working environment, blending a long history of technology expertise with industry leading innovation across a global network
• Award winning and extraordinary products
• Multi-cultural and interdisciplinary teams offering diverse perspectives and collaborative thinking
• Dynamic and interactive working conditions. WinGD offers a non-hierarchical, agile structure where input and ideas are welcome
• In-house technology training and professional development opportunities