Senior UX Consultant | Join our Talent Community

• Full-time

Company Description

We Dream. We Do. We Deliver.

About Merkle

Merkle, a dentsu company, powers the experience economy. For more than 35 years, the company has put people at the heart of its approach to digital business transformation. As the only integrated experience consultancy in the world with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty.

Merkle’s expertise has earned recognition as a “Leader” by top industry analyst firms, in categories such as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management. With more than 16,000 employees, Merkle operates in 30+ countries throughout the Americas, EMEA, and APAC. For more information, visit www.merkle.com.

We are looking for Senior UX Consultants to join our Talent Community.

Please apply to this ad if you would like to be considered for our Senior UX Consultant Talent Community, and to be kept in the loop on future job openings in our team.

We have hybrid offices in Zurich, St. Gallen, Geneva and Lausanne.

Job Description

You are responsible for envisioning and shaping first-class, innovative digital touchpoints.

You act as a connecting piece between business goals, user needs, and technical implementation you collaborate deeply with CX strategists, designers, and developers, always acting as advocates for users’ needs throughout the entire process.

Your tasks:

Support our experienced consultants, strategists and designers in designing overarching digital customer experiences (e.g. commerce, brand and service experiences) and grow beyond yourself day by day.

You synchronize the requirements of our customers with the requirements of their end customers, detail them and thus provide the basis for a targeted implementation.

You’ll be responsible for developing complex, interactive solutions for big, well-known clients.

You translate visions and ideas into ambitious design concepts from wireframes to fine specification

In offers and pitches, you support the development of the offering and the communication strategy

Qualifications

You are passionate about digital creation and bring with your extensive knowledge in the areas of human-centered design, information architecture, interaction concept, and usability

A completed university degree in computer science, business administration, psychology or design, or a comparable qualification

You have both creative as well as analytical thinking skills and are able to understand complex processes and connections

At least 3 years of professional experience in the design of complex, digital solutions, and applications, preferably in an agency environment

You master the common design and prototyping tools (Figma, Miro, ...) as well as creative methods and complex design workflows (facilitating workshops, benchmarking, low-to-high prototyping, usability walkthroughs, user testing ...)

You are passionate about excellent digital cases and are well acquainted with the latest trends and technologies in the UX environment

You can think creatively as well as analytically entrepreneurial

You are a talented communicator and a strong team player

You have a solid technical know-how of current web technologies

You have a keen eye for design as well as a sense for trends in the UX environment

Very good German or French are a plus

Please send us your portfolio with some case studies of projects that you've rocked in the past (for example insights in the process of solution-finding and product development, product vision, research results, customer journeys, innovation, workshop insights, UX methodologies, wireframes, team set up and the way of collaboration, project length, outcome, final result).

Additional Information

We work with motivated people, who support and enrich each other. We live the possibilities of the digital world through home office, meaning you can work anywhere (within Switzerland) with flexible (annual) working hours. We also value face-to-face exchanges - coffee or tea, biscuits or fruit are all welcomed on board and shared throughout our offices.

If you ever feel the need to take a break from the digital world, we love to get hands-on together and use pens, paper, and whiteboards for brainstorming sessions. Need to clear your head? Hit the foosball table, PlayStation, massage bench or yoga mat. For networking and (brain) food, we offer regular exchange formats, like meetings, tech labs and more. Not enough? We are full believers in education and support training, whether it be internally or externally. We support you.

These are some of the things we offer:

• 40-hour week & overtime compensation
• Independent home office management
• Flexible working hours model (flextime)
• Additional days-off on top of holidays (wellness days, volunteer days)
• State-of-the-art, creative office space with ergonomically equipped workstations
• Wide range of further education and development opportunities through our in-house Academy
• Various discounts e.g. for lunch options

We value diversity and therefore welcome all applications - regardless of gender, nationality, ethnic and social origin, religion/worldview, disability, age, as well as sexual orientation and identity.

LI-Hybrid