An Exhilarating Opportunity

Are You Ready for a Daring Challenge with The World's Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star' Hospitality and Setting the Gold Standard across the Industry.

Join the FIVE Tribe - and Get Ready to Make Waves.

The Candidate

A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!' Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs' and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Executive Office Team as a Director of Rooms will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!

What We're Looking For

• Recent or ongoing experience as a Director of Rooms with a Luxury Hospitality Brand with a high-volume environment is preferred.

• Exceptional Multitasking and Project Management Skills with an ability to meet even tight Deadlines.

• Next-Level Organisational and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Heights.

• A Proactive Nature, coupled with a meticulous Eye for Detail, ensures every aspect of the Operation is perfectly curated.

• Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.

• Proven track record in Achieving Financial Targets, managing budgets, and implementing cost control measures without compromising on quality and service.

• Strong business acumen and analytical skills, with the ability to drive revenue and manage costs effectively.

• Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.

• A hands-on attitude, fuelled by a ‘Can-Do!' Spirit.

• 'FIVE-Styled' Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.

• Strong understanding of Industry Regulations.

• Excellent English and German language skills

Key Responsibilities

• Champions ‘FIVE-Styled' Service, ensuring that Product and Service Delivery meets FIVE's exacting standards.

• Manages Operational Procedures to elevate Service Quality.

• Proactively implements Departmental Strategies and Action Plans, aiming to create a bespoke guest experience.

• Coordinates with Department Heads to align Strategies with the wider organisational vision and ensure Seamless Operations.

• Sets Goals and Expectations for direct reports, holding them accountable for delivering Next-Level Service in line with FIVE's visionary standards.

• Exercises control over Payroll and Operating Expenses in coordination with the Hotel Manager.

• Serves as a Visible Interface with Guests, obtaining feedback on Service Levels and Overall Satisfaction, contributing to a continuous Cycle of Improvement.

• Integrates obtained feedback into Action Plans to enhance the Guest Experience, reflecting a Commitment to offering unparalleled service.

• Emphasises Guest Satisfaction during Departmental Meetings, with a focus on Continuous Improvement in Service Delivery.

• Delivers Boundary-Breaking Customer Service and encourages the same level of excellence from fellow ‘FIVERs.'

• Communicates clear and consistent messages regarding Departmental Goals.

• Conducts regular Progress Updates and Reviews for all Department Heads, ensuring continued adherence to FIVE's industry-leading standards.

• Provides regular Operational Updates to the Hotel Manager, highlighting Achievements and addressing Key Issues.

• Collaborates with the Rooms Team to develop and execute an Operational Strategy that aligns with the brand's Business Strategy, ensuring Boundary-Breaking Business and Guest Outcomes.

• Champions change, ensuring brand and regional Business Initiatives are implemented seamlessly. Communicates Follow-Up Actions to the team as necessary.

Rewards At Work! Benefits For Life!

• Live the exciting FIVE Life
• Attractive incentive schemes
• Rapid career advancement
• Team-spirited colleagues