Site Reliability Engineer (80% - 100%)

Are you an engineer passionate about building software and systems that improve the everyday work life of people around the world? Read on, this job might be for you! 

Site Reliability Engineer (80% - 100%) 

As a Site Reliability Engineer for our Secure Access Service Edge (SASE) service, you empower Open Systems to deploy and operate a reliable, distributed service at scale, across multiple platforms. 

Your mission:

• Drive the development of our automation framework to reduce manual intervention across our services.


• Develop software, tooling, and processes to enhance the reliability of our systems.


• Define and measure Service Level Objectives (SLOs) to assess the release readiness of services.


• Monitor system performance, identify bottlenecks, and optimize resource utilization.


• Participate in incident management on-call rotation and conduct root cause analysis.


• Continuously evaluate and improve our monitoring, alerting, and incident response processes.

If you have experience in software engineering, DevOps, or platform engineering and are interested in transitioning to an SRE role, we support this transition. You should be able to articulate your motivation for making this change and demonstrate a strong skillset in your current field.

Qualifications & skills:

You excel in either Software Engineering or Networking and Security Operations and have a keen interest in solving problems at their intersection. You are motivated to learn new skills and expand your theoretical and practical knowledge through training programs offered by internal domain experts and team colleagues. Ideally, you possess the following skills:

• University degree in Computer Science or equivalent professional experience.


• At least 2 years of experience in SRE, software development, DevOps, or security automation.


• Strong conceptual understanding of scalable system design.


• Proficiency in designing, testing, and releasing code in general-purpose languages such as Golang or Python, as well as scripting languages like Bash.


• Experience with Linux and comfort with command-line operations.


• Familiarity with GitOps, Kubernetes, and at least one major cloud provider (Azure, AWS, GCP).


• Experience with monitoring and logging tools (e.g., Prometheus, Grafana, Loki).


• Familiarity with CI/CD pipelines and version control systems (e.g., Git).


• Solid understanding of networking concepts, protocols, and security practices.


• Strong interpersonal skills with the ability to collaborate and build trust across teams to design and deliver shared solutions.
  

What we offer:

You will join our growing SRE team, and work with agile method in coordination with software and product engineering teams. 

Caring PASSIONATELY about keeping our customers safe – We’re dedicated to solving problems. Whatever it takes. 

Thinking UNCONVENTIONALLY to stay ahead – The world never fails to surprise us. So let’s surprise it first. 

Doing the hard work to make things SIMPLE – Craft and hone something that delights in its simplicity. 

Working COLLABORATIVELY to build success – The power of the team will always make us faster and better. 

As a testament to this, Open Systems has been recognised as an outstanding place to work. You’ll be surrounded by smart teams who enrich your experience and provide opportunities you will need to develop your skills and advance your career.  

We look forward to receiving your online application (please note that you need to compress your application into two attachments). Only direct applications will be considered.

About Open Systems SRE:

At Open Systems, our Site Reliability Engineers (SREs) are dedicated to enhancing the operations of our services. Our performance is measured by the level of service we provide to our customers, the resources required to operate our services, and the impact of our operational work on our Mission Control Network Operations Center (NOC). SREs collaborate with platform and service engineering teams, offering expertise ranging from consultation to joint engineering projects, to drive operational improvements across the entire service lifecycle.

As part of your SRE responsibilities, you will receive training and certification as a Mission Control Engineer, equipping you with knowledge in networking and security. This includes an opportunity to visit our Mission Control NOC in Honolulu for deployments lasting 2 to 3 months, with travel and accommodation provided for you and your family.

Backed by the Service Experience Promise, Open Systems simply and cost-effectively connects and secures hybrid environments and thus ensures your organization can meet business objectives. Open Systems uniquely focuses on a superior user experience when helping organizations reduce risk, improve efficiency, and accelerate innovation. The Open Systems SASE Experience delivers on the promise of ZTNA with a comprehensive, unified and easy-to-implement and use SASE platform that combines SD-WAN and Security Service Edge delivered as a Service. We provide 24x7 operational management and engineering support from assigned engineering teams and ensure affordable and predictable costs.

Discover more at open-systems.com.

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