The Technology & Foundational Services Organization PMO is seeking an experienced Change Manager to join our team. The Change Management Lead is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• The Organization PMO Change Management Lead is responsible for contributing to the overall change management strategy and leading the overall change management approach and communications for Technology Program and Project Management.
• Drives the creation and execution of the Change Management strategy for each process or tool release, ensuring an aligned and cohesive approach.
• Collaborates with business owners and process SMEs to identify and document change impacts (business process, end user, and/or organizational impacts)
• Assesses the degree of impact, the scope of people impacted, and defines mitigation plans accordingly
• Performs semi-annual staffing capacity analysis for PMO and Project Management teams.
• Interfaces with senior project staff and senior management teams regarding status of changes.
• Recommends and oversees process improvements.
• Has considerable business impact through in-depth evaluation of complex business processes, system processes and industry standards.
• Possesses a comprehensive understanding of how own area and others (i.e., architecture or infrastructure) collectively integrate to contribute towards achieving business objectives.
• Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.
• Persuades and influences others through and comprehensive communication and diplomacy skills.

Qualifications:

• 6-10 years experience in a related technology role and subject matter expert in overall field
• Prosci Change Management certified

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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