The Business Risk and Control Sr Officer I is a strategic professional who closely follows latest trends in own field and adapts them for application within own job and the business. Typically, a small number of people within the business that provide the same level of expertise. Excellent communication skills required in order to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of responsibility over technical strategy. Primarily affects a sub-function. Responsible for handling staff management issues, including resource management and allocation of work within the team/project

Responsibilities:

• Designing, developing, delivering and maintaining best-in-class Compliance Issues Management programs, policies and practices for ICRM. 

• Work with Management on governance and the facilitation of the execution of the ICRM Issues Management Program.

• Accountable for the quality, completeness, and accuracy of the implementation of the Global Issues Management Policy, Standard, Procedure, along with the ICRM Issues Management Procedure and other internal processes.

• Conduct deep dives and analysis across the issues management space

• Ensure the identification of issue root cause, partnering with control and process owners to recommend holistic corrective actions and improvements, provide check and challenge to ensure appropriate escalation in according with Issue Management and Escalation Policies.

• Support management in the review and challenge process, within the FLUs, on the effective design and management of controls to mitigate risks as required by the Control Standards, including implementation and operation, conducting the control monitoring, handling deficiencies, and escalating issues for resolution. 

• Take ownership to identify, assess, record and response to Operational and Compliance Risk events, ensuring these are captured accurately, timely and in accordance with requirements.

• Responsible that adequate governance and training are in place to support the Issues Management program.

• Take ownership to ensure that issues management responsibilities and accountabilities are embedded within each area across ICRM, including providing training and leading by example.

• Assist management in guiding and influencing standards and procedures that conform to enterprise requirements and support sound operational and compliance risk management.

• Apply knowledge of the business, products or services to identify and implement control points and processes throughout the business.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 10+ years of experience

• Advanced knowledge of Issues Management

• Consistently demonstrates clear and concise written and verbal communication skills

• Expertise of Compliance laws, rules, regulations, risks and typologies;

• Excellent written, verbal and analytical skills

• Must be a self-starter, flexible, innovative and adaptive;

• Highly motivated, strong attention to detail, team oriented, organized

• Strong presentation skills with the ability to articulate complex problems and solutions through concise and clear messaging

• This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Education:

Bachelor's/University degree, Master's degree preferred.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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