[Surgical Vision] Senior Application Support Specialist
Synthes GmbH
Publication date:
25 September 2024Workload:
100%Contract type:
Unlimited employment- Place of work:Zuchwil
- Provide comprehensive, approved customer training on the JJV equipment portfolio, including Refractive suite, Tear Science Catalys and Phaco equipment.
- Support commercial colleagues as requested by managers to establish application superiority of the JJV products for pre-sales clinical application customer discussions.
- Provide application optimization of individual surgeon’s settings for surgery for all JJV equipment, follow up with sites to assess needs and develop solutions for the customers.
- Must interact with Sales, Marketing and Field Service teams, serving as subject matter expert regarding application and equipment issues.
- Provide 1st line application support for all equipment users in the assigned territory 24/7.
- Attend annual clinical audit sessions to stay certified as ASM
- Submit training records and clinical trip reports to Regional ASM on monthly basis
- Assist in special projects and congresses in the assigned territory and/or other markets as requested by Management
- Manage and submit expenses, product complaints and feedback, field reporting and daily activities
Contact
Synthes GmbH