Why Work at Lenovo

Description and Requirements

Sales Support and Operations (SOS) Specialist works closely with the Account Teams from around the world and acts as the single point of contact for global operational back-end execution on their assigned accounts. The candidate will be responsible for processing, documenting, and communicating all Inside Sales Reps and Global Project Manager's requirements, tracking all issues to closure. In addition, the role will require to work closely and coordinate activities with related teams such as BTIT, Product and Pricing to assure appropriate coverage and support aiming to contribute to customer satisfaction. In addition, the SOS Specialist will serve as operational feedback source and support to the GA Capabilities team for building future capabilities.

Sense of urgency and effective communication are vital to this role and success depends on a candidate’s experience with change management, quality assurance, and issues resolution.

The candidate will manage multiple tasks and processes and must be able to effectively prioritize and produce accurate and timely results on a consistent basis. The SOS Specialist must be an enthusiast constantly striving to improve the processes that serve as the foundation for the global business. Our end goal is to make the lives of both our internal and external customers’ easier.

The nature of our work puts us in contact with people around the globe with very diverse interests and backgrounds. This is fundamental for our mission of driving industry-leading operational excellence across our shared platform of IDG, DCG, and Moto offerings

What You’ll Do:

• Creation of local country versions of customized products during product transition
• Renewal of Multi-Country & Regional quotations
• Customers catalog creation and delivery using Lenovo Bid Portal (LBP), as well as, maintaining catalog quality and improvement to ensure excellent customer service and customer experience.
• E2E ownership and troubleshooting assistance of any back-end operational matter raised by the account team
• Identify & implement process improvements to increase the team efficiency & effectiveness. Help develop top quality procedures and control check points to proactively find errors and gaps.

The right candidate will:

• Have a positive attitude and the ability to work in a collaborative and energetic environment building strong relationships.
• Have the ability to work under pressure, meet deadlines with minimal guidance and deal with ambiguity.
• Possess strong problem-solving skills and multi-dimensional data modeling skills.
• Be innovative and creative, ability to engage others regarding new ideas and projects.
• Be self-driven, proactive working and goal oriented.
• Have the ability to work effectively and drive their own agenda, projects, and results
• Have excellent organization and documentation skills

Position requirements:

Minimum Requirements:

• Bachelor’s Degree (in progress/finalized)
• Fluency in English is a must (written and oral)
• Advanced knowledge of Excel is a must

Preferred Qualifications:

• 2+ year of experience in similar companies/position is preferred.
• PC Industry/IT Hardware sales/sales support preferred
• Coaching and mentoring skills highly desired
• Project Management skills are highly valued
• Experience working with diverse teams.

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