In short

We are looking for an innovative and data-focused leader to drive the program objectives, measurement strategy, and analytics efforts for primarily Cyclon, our overarching circularity program. You will play a critical part in defining the success metrics, improving data quality, reporting, and providing insights that influence strategic decisions around the program. This role will also expand its scope to further innovation and omnichannel-driven business ventures using a strong and agile ability to understand and implement insights from various sources, assess project feasibility, evaluate market opportunity and understand consumer perception. The ideal candidate will have a passion for sustainability and circular business models, coupled with expertise in data analysis and a strong growth-centric mindset.

Your Mission

• Collaborate with teams across e.g. Strategy, Innovation and Commercial to define clear Cyclon business objectives alongside the program execution and scaleup. Identify key improvement areas and act as the point of contact for measurement, data analytics, and research.
• Lead efforts in defining and implementing customer journey tracking mechanisms that capture interactions and touchpoints across the entire Cyclon program lifecycle. Provide insights into customer feedback and engagement to optimize touchpoints and improve overall experience.
• Work closely with the Cyclon core team to ensure the integrity of data collection and analysis around operational and customer experience (CX) metrics and derive insights that help drive the direction of the program. Assess the impact of our efforts and use internal and external insights (e.g. market data) to make suggestions on further growth opportunities.
• Take ownership of assessing our existing Cyclon data landscape, then build and execute on blueprints for the future of our program reporting especially as it relates across sales channels. Develop and implement strategies to improve data quality, ensuring high-quality, actionable insights.
• Define key KPIs and measures of success as well as establish the source of truth for performance reporting. Establish benchmarks and assess the commercial viability of both the existing program and new initiatives, and present data-driven insights to senior stakeholders to guide program evolution. Own standardized (e.g. monthly) reporting on the program and establish reporting frameworks for new programs.