Head of Profit Centre Service Europe & BPO Service (m/f/d)

Founded in 1948 and based in Switzerland, the Condair Group is the global market leader in air humidification, dehumidification and evaporative cooling. Based on scientific findings, we develop customised, holistic solutions that our customers can trust throughout their entire life cycle. By optimising air humidity, we increase productivity and create a healthier indoor climate. The Condair Group has production sites in Europe, North America and China and its own sales and service organisations in 23 countries as well as representatives in 50 locations worldwide.

YOUR RESPONSIBILITIES

We are currently looking for a Head of Profit Center Service Europe and Business Process Owner Service (m/f/d) who will play a central role in overseeing the efficient operation of customer service in Europe and at the same time be responsible for defining and optimising global service-related business processes within the company. In your responsible role you can also expect the following:
 

• You will be responsible for setting up service operations as transparent profit centres and take P&L responsibility across the entire country organisation in a matrix structure


• You will develop a comprehensive service strategy taking into account local conditions along the installation and service process: Installation, commissioning, maintenance, repair, remote monitoring, service packages, spare parts business


• You will be responsible for the exchange, coaching and implementation of this strategy with the local service teams


• You will also be responsible for the development and implementation of service level agreements (SLAs), key performance indicators and quality standards to measure and improve service delivery and monitor key performance indicators (KPIs)


• As a Business Process Owner Service, you will be responsible for the definition, documentation and optimisation of service-related business processes throughout the company


• You will also be responsible for implementing best practices and industry best practices

YOUR PROFILE

You have a Bachelor's or Master's degree in business administration, management or a related field. In addition, you have already successfully demonstrated your skills in a management position in a service-oriented company and have preferably also gained experience in management in a matrix organisation. You also have the following:
 

• You are well versed in the principles, methods and frameworks of service management (e.g. ITIL, Lean Six Sigma)


• You are proficient in the common tools for process mapping, analysis and optimisation


• You have a pronounced willingness to make decisions and a strong ability to implement them


• Your working style is characterised by an analytical mindset and a strategic-conceptual approach


• You have excellent communication skills, interpersonal skills and negotiation skills


• Your strengths include an independent, self-reliant and solution-orientated way of working


• A high degree of initiative and a can-do mentality round off your profile


• Certification in service management (e.g. ITIL certification) is an advantage

WHAT TO EXPECT

You work on site in your team with colleagues who like to laugh and ‘get the cow off the ice’ even when things get tricky.  You will work in a dynamic environment with short decision-making processes and plenty of room for your own ideas. Your workplace is located in a bright and modern building that leaves nothing to be desired. And more awaits you: 
 

• You can expect an ergonomic workplace with modern IT equipment


• You can organise your working hours flexibly and also make use of mobile working


• We support your mobility, either with the HVV-Proficard (Germany ticket) or a free employee car park as well as the JobRad bicycle leasing scheme


• Fresh fruit, coffee and free drinks are available for you


• Our subsidised canteen provides you with lunch with a view of the runway at Hamburg Airport


• We support you with your company pension scheme


• Condair offers you an additional health budget as part of supplementary company health insurance and pays the contributions for you

True to our motto ‘Humidity for a better life’, we guarantee an optimal indoor climate at our workplaces (room temperature between 20°C and 23°C, relative humidity between 40 and 60% and CO2 below 800 ppm), which protects your health and ensures greater well-being.

YOUR WAY INTO OUR TEAM

You have the feeling we are a good match? Apply simply, quickly and directly via our online application portal. Send us your CV, cover letter and relevant references so that we can get to know you better. If you have any questions, please contact our HR team directly.  
 
Want to find out more about us? Visit our website: www.condairgroup.com!  
 
Condair GmbH - HR Team - Nordportbogen 5 - 22848 Norderstedt - 040 52 47 266 0

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