The Program Management Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

• Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs.
• Assists with business case, review business requirements, gap analysis, feasibility study in long term benefit, requirement and solution review with stakeholders.
• Finalizes the project plan with stakeholders and track closely for successful project delivery.
• Implements advanced strategies for gathering, reviewing and analyzing data requirements.
• Meets with end users to understand business needs, write requirements, conduct walk throughs on requirement documents and obtain Project Sponsor, Product and Operations approvals.
• Reviews Functional Requirements to Business Requirements to ensure Technology has understood and met the end users’ needs/expectations.
• Prioritizes requirements and create conceptual prototypes and mock-ups.
• Partners with Technology, Product and Operations Management Teams to prioritize delivery of key projects.
• Masters strategic business process modeling, traceability and quality management techniques.
• Applies best practices for effective communication and problem-solving.
• Successfully compete for the most sought-after business analyst jobs.
• Leads team of business analysts and testers to achieve on-time and with-quality production delivery dates for system enhancements for multiple Cash projects.
• Collaborates with Technology on any project delays, risk assessment and risk mitigation plans.
• Performs project Status reporting to Project Stakeholders, Product and Operations Partners.
• Prepare Post project MIS, lessons learned and conduct continuous process improvement reviews.
• Understand the bank environment and compliance and regulatory requirements.
• Work with regional and global team and implement the best standards across teams.
• Ensure creation of program plan and charter benefits management plan, stakeholder management plan, acceptance plan, and central program issue log.
• Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, and other personnel actions.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 7+ years of experience

Education:

• Bachelor’s/University degree or equivalent experience

Key Responsibilities:

• As part of International TPM Hub comprising of 50+ countries globally, support in completing various tasks assigned such as preparing the country TPM committee of forum decks leveraging on the global datasets and tools, reports etc.
• Perform MCA review for International TPM Hub and work with all the team members to gather necessary information.
• Prepare Monthly management reporting covering International TPM Hub activities within APAC and globally.
• Act as an SME to analyze, aggregate and report material risks related to third party management, and prepare necessary dashboard and report for senior management oversight.
• Participate and lead in projects for automation, standardization and process optimization within International TPM Hub
• Lead the effort to obtain necessary Cross Border Data clearances, Outsourcing approvals from the Beneficiary Legal Entities perspective, and also ensure that necessary documentations are prepared and presented to the country committees or forums as appropriate.
• Create ICSA and ADRs as appropriate from International TPM Hub perspective.
• Carry out necessary tasks from Global Service Provider R&R perspective.
• Build strong relationships with TPM clusters and/or business leaders and program/project owners.
• Develop training materials when needed and provide training as appropriate to the country teams.

Knowledge & Experience:

• Proven experience in operational risk management activities
• Extremely good in Excel capabilities including running complex data analysis, tools.
• Ability to work in different time zones (APAC / EMEA time zone specifically)
• Track record of delivering innovative and cost-effective solutions in a time-critical environment
• Strong ability to interact with a demanding customer-base
• Proven ability of influencing teams and senior managers where working in a heavily controls-focused environment.
• Influencing teams with a diverse technology remit

Qualifications:

• 7+ years of relevant experience in third party management, risk management, information security, continuity of business, fraud management and/or other risk disciplines.
• MBA will be preferred

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