Customer Service Specialist (m/f/d) 100%
Key information
- Publication date:05 September 2024
- Workload:100%
- Contract type:Unlimited employment
- Language:French (Fluent), English (Fluent)
- Place of work:Villars-sur-Glâne
CordenPharma is one of the leading Contract Development and Manufacturing Organizations (CDMO) and develops and produces active pharmaceutical ingredients, medicines and associated packaging services on behalf of its customers as a “full-service” service provider. The group employs around 3,000 people.
Our network in Europe and the USA offers flexible and specialized solutions across five technology platforms: peptides, lipids & carbohydrates, injectables, highly potent active ingredients & oncology and small molecules. We strive for excellence in supporting this network and are committed to providing the highest quality products for the benefit of patients.
CordenPharma International (CPI) acts as the management company of the CordenPharma Group. In addition to the Executive Leadership Team, CPI has central functions such as Sales & Marketing, Legal, HR and Corporate Development, which work for the CordenPharma Group across locations and at an international level.
We are looking for one as soon as possible
Customer Service Specialist (m/f/d) 100%
Villars-sur-Glâne, Fribourg
- Fribourg
- ASAP
- Full-time
- Permanent
Main activities and responsibilities
- First point of contact for the customers
- Responsible for end-to-end ordering management for products and services
- Establish and maintain solid relationships with internal stakeholders in different department (production planning, purchasing and quality)
- Handle customer requests and finding optimal solution to the problems and concerns presented
- Update monthly forecasts with customers and execute deepest analysis and kpi when requested
- Manage and lead weekly meetings with customers
- Organize shipping activities (as shipment in temperature controlled, transportation of national and international shipments. Control of compliance aspects: Export licenses, Global Trade, good distribution practices GDP)
- Generate shipping documents (as Proforma Invoice, Packing lists, Certificates)
- Contribute to the follow-up and execution of the monthly Sales budget based on our invoicing process
Your Profile
- Commercial / Supply Chain degree, or equivalent
- Minimum of 5 years of experience in a customer-facing and order management position
- Additional experience in transports organization and Export activities a plus
- Experience in industrial environment a must ; within the Pharmaceutical industry a plus
- Customer service oriented, rigorous, pragmatic, able to have a global vision and pay attention to details. Proactive approach to problem-solving
- Ability to collaborate across organizational functions (production planning, purchasing and quality) and units internally and externally
- Strong analytical skills, used to work with reportings and datas
- Proficiency in using ERP systems, particularly SAP, and export management systems. Very good knowledge of Microsoft Office tools
- Fluent in both French and English with excellent communication skills
What we offer
Interested?
Brandt, Raphael
Contact
Corden Pharma - A Full-Service CDMO