Customer Supply Manager

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

The Global Supply Chain Operations Organization seamlessly connects markets to the global manufacturing network by centrally managing supply, inventory and replenishment planning for Roche pharma products. We orchestrate the value streams between sites and affiliates by balancing the demand and supply equations across markets, products, manufacturing assets and inventory points. We ensure the right first-time order fulfillment and delivery of products everywhere and anytime in the global network.

The Opportunity

The Customer Supply Manager owns the packaging and replenishment plan and is accountable for order fulfillment. The Customer Supply Manager incorporates and translates customer demand insights and market dynamics to execute central inventory management across different network nodes and creates a feasible packaging plan, in order to ensure on-time in-full order fulfillment of market needs. Moreover, the Customer Supply Manager leads cross-functional business review meetings with senior stakeholders to review performance, analyze root causes and define improvements to ensure a reliable supply, where performance targets and customer requirements are met or exceeded.

In this particular role you will be accountable to:

• Delivering an executable supply plan for packaging and scheduling for the assigned asset(s)/CMO(s) and/or product(s)

• Performing reliable inventory management and replenishment planning to effectively meet demand and avoid obsolescence with a special focus on the Chinese market

• Driving end-to-end trade-off analysis and decisions to allocate resources to the right priorities accounting for potential demand changes and supply constraints

• Determining the appropriate segmentation strategy, replenishment model and planning parameters to meet market needs (especially in China) and improve operational productivity

• Overseeing the complete order fulfillment lifecycle to ensure efficient, timely and complete delivery of products

• Acting as an expert or senior advisor for supply planning and operations to manage and lead cross-functional improvement initiatives, governance bodies and projects

Who You Are

We have high expectations around end-to-end thinking and cross-functional collaboration in a global network by taking ownership and delegating decisions to the appropriate level. We value an entrepreneurial mindset with the ability to constantly change or adapt in a dynamic environment.

Ideally, you meet the following qualifications:

• Professional experience in supply chain

• Bachelor's degree in relevant field and/or APICS certification (or equivalent)

• Strategy, finance, and business acumen training

• Previous experience working with commercial teams (especially in China)

• Experience with ERP (SD/MM) and supply chain planning systems

• Excellent verbal and written communication skills in English

• Establishes strong collaborative relationships

• Inspires others to do their best work by offering support and encouragement

• Addresses and resolves conflict by creating an atmosphere of openness and trust

• Recognizes the contributions of teammates and peers

If you are excited about this opportunity and meet the above-mentioned qualifications, we would love to hear from you. We appreciate your interest in joining our team at Roche and look forward to reviewing your application. Please note that only shortlisted candidates will be contacted.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche Kaiseraugst is a cornerstone of Roche's global production and logistics network. It employs some 1900 people out of the 10,700 employees at our Basel/Kaiseraugst site and is Roche's largest and most innovative packaging facility worldwide. Read more.

Besides extensive development and training opportunities, we offer flexible working options, 18 weeks of maternity leave and 10 weeks of gender independent partnership leave. Our employees also benefit from multiple services on site such as child-care facilities, medical services, restaurants and cafeterias, as well as various employee events.

We believe in the power of diversity and inclusion, and strive to identify and create opportunities that enable all people to bring their unique selves to Roche.