Issue Remediation Business Analyst – C11

About us:

Analytics & Information Management

AIM is a global community that is driving data driven transformation across Citi in multiple functions with the objective to create actionable intelligence for our business leaders. We are a fast-growing organization working with Citi businesses and functions across the world.

Client Remediation COE

Remediation team is responsible for cross functional coordination of customer facing remediation efforts. Provide oversight, prioritization, and scheduling of remediation activities with remediation partner teams including Technology, FSO, Analytics groups, Shared Services (mail vendor) and Controllers. CRX AIM Team works as the Business and Data Analytic partner for the Issue Remediation Business Team.

Responsibilities:

• Remediation analysis : Execution of the comprehensive data remediation approach on Customer issues due to gaps observed in policies and governance, Self-identified, or through IA.
• Impact assessment : Identification of size of the customers and the dollar amount impacted due to these issues.
• Issue Management & Root cause analysis : Identifying the issues and reasons for the issues by leveraging analytical methods.
• Audit Support : Tracking implementation plans and providing data evidence, artifacts for audit completion
• Working with Issue Owners and capture requirements
• Come up with Remediation Approach (Business wise)
• Support Output Validation
• Collaborate with Stakeholders
• Manage and drive the client remediation process ensuring alignment with Issue Management Procedure and Policy and US Consumer Remediation Procedure.
• Ensure client remediation identified populations are accurate, complete, appropriate, and well-documented in terms of data waterfalls, sources, flows, limitations, and assumptions.
• Work with Issue/CAP owner, subject matter experts, and other key stakeholders to outline requirements needed to identify impacted population
• Perform and/or manage maker-checker analysis and data validation.
• Provide consistent Issue status communication to senior leaders in supported Lines of Business which includes applicable escalations.
• Develops and supports analytical solutions for continuous auditing across a wide array of consumer products.
• Support Issue Validation through requisite testing of data sets across multiple platforms for accuracy and applicability to internal audit testing and regulatory requirements.
• Leverage communication and influencing skills to guide issue and corrective action plan owners and issue managers throughout the remediation issue management process.
• Enable the Client Remediation and Issue Management teams so that their knowledge and confidence ensure successful results.
• Display continued growth in leadership and coaching to be a quality contributor and point of contact for all areas of the business in identifying and escalating issues and making sound decisions based on facts and business knowledge, and delivering innovative decisions/solutions
• Drive a culture of continuous improvement and efficiency within the Client Remediation team as well as with our involvement with our business partners. Improve speed and consistency in identifying and escalating Issues while maintaining accuracy and full mitigation.
• Keeps abreast of the organization’s operational processes and best practices for business strategy.
• Build partnerships with supported Line of Businesses Operations leaders, process owners, client experience leaders, analytic partners, control leaders, Legal, Compliance, Risk, Internal Audit and Training, so that efforts are aligned with strategy and department efforts, ensuring downstream impacts are considered and business solutions are optimized.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Skills:

• Experience working as Business Analyst in BFSI Data related Projects.
• Expertise Requirement Gathering and Documentation
• Ability to Translate Business problems into Technical Requirement
• Banking Domain Expertise
• Stakeholder Management
• Logical Thinking and Problem Solving
• Influencing skills and work towards agreeable solution
• Ability to run and manage conference calls with business partners, technology, operations, analytic teams, and functional peers from multiple disciplines to reach a common goal.
• Experienced understanding of management information systems, data analytics tools, and related best practices and control initiatives across the financial services industry.
• Experience leading teams or managing a staff
• Prior experience with remediation or working on projects involving large amounts of data preferred
• Strong attention to detail
• Strategic thinker but also comfortable working minor details to ensure successful completion of project/tasks
• Ability to handle multiple high priority items concurrently and with high quality
• Proficiency in PowerPoint and Excel with ability to create pivot tables and look-up functions.
• Prefer experience of overall US Retail Bank (USRB) functional knowledge
• Proficient with the iCAP system
• Strong Project Management skills with continuous effort to identify and overcome bottleneck.

• Ability to identify, clearly articulate and solve complex business problems and present them to the management in a structured and simpler form
• Ability to build connections, promote ideas and work collaboratively across all levels of seniority and across boundaries
• Well organized with excellent time management skills
• Self-motivated, focused, detailed oriented and able to work efficiently to deadlines are essential
• Lateral thinker, with ability to manage change and analytical ability to recognize areas of improvement
• Ability to work with a high degree of autonomy
• Confident, articulate and have a high degree of personal integrity
• Presentations to both technical and non-technical personnel including Senior Management

Key Deliverables:

• Throughput of Projects
• Initiatives for Process Standardization and efficiency and automations
• Timeliness of Delivery
• Front ending MRAs / IA projects
• Documentation - Templates, Best Practices, Procedures etc.
• Reduce Number of reworks and QA issues identified

Tools and Platforms:

• Business Analysis, Requirement Gathering, Data Analysis
• Exposure in SAS, SQL, RDBMS
• Proficient in MS Excel, PowerPoint, and VBA
• Jira, Bitbucket, Confluence

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