About the company 

IWG has been at the forefront of the flexible workspace revolution for more than 30 years. We have made it possible for organizations and individuals everywhere to take a new approach to the traditional working day. We have over 3,400 locations across over 110 countries allowing millions of people every day to have a great day at work.  

Our customers are start-ups, small and medium-sized enterprises, and large multinationals. With unique business goals, people and aspirations. They want workspaces and communities to match their needs. We provide them with choice through our portfolio of brands, covering serviced offices (Regus, Spaces, HQ, Signature and No18), commercial real estate brokerage and managed office solutions.  

Join us at www.iwgplc.com  

Job Description 

Overall Responsibilities: 

To process all queries and escalations in relation to Billing and Accounts Receivable processes (OTC). To accurately and comprehensively provides necessary resolution and recommendation to satisfy the requirements of customers or LSC points-of-contact within the defined Service Level Agreements. 

Key Responsibilities: 

• Performed KYC and documentation process. 

• Responsible for preparation and monitoring of credit card application. 

• Coordinate with various levels within the organization. 

• Coordinate with third party credit card Providers and Acquirers. 

• Support with project requirements for the Payment Orchestration 

• Escalation of critical issues to team leads and manager to help reach a quick resolution. 

• Provide Reporting support to Team Leads and Manager. 

Attributes, Competencies and Qualifications: 

• Graduate of Bachelor of Science in Accountancy or Commerce Major in Finance/Accounting/Management. 

• Understanding of primary Billing and AR process such as invoice billing, cash allocation, collections and account reconciliation. 

• Experience with project implementation is a plus. 

• Experience in using Dynamics D365 system is an advantage 

• Excellent customer service skills including clear communication, fast responses, quick thinking and ability to remain flexible and calm in high pressure or continually changing situations 

• Strong problem solving skills 

• Knowledge of accounts receivables, billing, customer payments and collections processes is a plus 

• Excellent written and verbal communication skills 

• Self-starter who can work with direction but little supervision 

• Solid organisational skills, including the ability to prioritise and multitask in a demanding environment 

• Team builder. Recognises the importance of the team. 

• Highly proficient in using various Accounting applications